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bronco2454

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bronco2454 Enthusiast

bronco2454

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I dropped my truck off at the dealer last night dent free. I picked it up this morning and it had a big dent in it. I did not even enter the truck or move it until the sheriff came and looked at it. The dealer is claiming anther customer hit it. I do not understand how this would not be on the dealer to cover with their insurance. To make matters worse the customer they are claiming hit was in to get service work but yet they did not repair order on his truck. I had to give out my insurance and my dl to me this does not seem right because I was not in driving nor in poession of the truck.

dietz4ibanez Senior Enthusiast

dietz4ibanez

Posted
Posted
I dropped my truck off at the dealer last night dent free. I picked it up this morning and it had a big dent in it. I did not even enter the truck or move it until the sheriff came and looked at it. The dealer is claiming anther customer hit it. I do not understand how this would not be on the dealer to cover with their insurance. To make matters worse the customer they are claiming hit was in to get service work but yet they did not repair order on his truck. I had to give out my insurance and my dl to me this does not seem right because I was not in driving nor in possession of the truck.

 

 

Do you got any pictures of the truck with the dent?

bronco2454 Enthusiast

bronco2454

Posted
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As of right now I do not. The deupty however does have pictures and I had not moved the car from the lot when he took them. He went and checked out the car they are saying hit me and the deupty said it was not that car and that he is going to talk to the dealer and get me answers. I have pictures of the truck before I took it in that show it dent free.

pennzoil29 Senior Enthusiast

pennzoil29

Posted
Posted

Sorry to hear about this. I alway's assumed that the dealership personel, were the only ones allowed to drive a vehichle in and out of the repair shop. I don't know why, but maybe they are trying to cover up their own mistake. jmo, but have the sheriff look around in the garage area. Good luck.

bronco2454 Enthusiast

bronco2454

Posted
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Posted

Yeah it was fishy because they did work on this blue dakota that they said it hit me and they did not even do a ro for it. They had to call anther repair shop that reffered the guy to them to get his name and such. Also they did not have me sign the paper saying I release them from liability to damage to the truck. They have a body shop on site I am hoping they will see the error in their ways and just fix it at their cost.

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
Yeah it was fishy because they did work on this blue dakota that they said it hit me and they did not even do a ro for it. They had to call anther repair shop that reffered the guy to them to get his name and such. Also they did not have me sign the paper saying I release them from liability to damage to the truck. They have a body shop on site I am hoping they will see the error in their ways and just fix it at their cost.

I don't know for sure about where you are but here the RO you sign when you drop off the vehicle states what they are (or are not) accepting liability for. Some states allow liability to be the full responsibility of the customer. Even IF that is the case, I'd make it plain to the dealership management that you intend to make as much noise and provide as much bad publicity as you can humanly muster if they do not offer to fix it. Don't yell at anybody. It removes your credibility.

 

I know I could make one hell of a stink without ever raising my voice.

2000DV4.8 Senior Enthusiast

2000DV4.8

Posted
Posted
Yeah it was fishy because they did work on this blue dakota that they said it hit me and they did not even do a ro for it. They had to call anther repair shop that reffered the guy to them to get his name and such. Also they did not have me sign the paper saying I release them from liability to damage to the truck. They have a body shop on site I am hoping they will see the error in their ways and just fix it at their cost.

I don't know for sure about where you are but here the RO you sign when you drop off the vehicle states what they are (or are not) accepting liability for. Some states allow liability to be the full responsibility of the customer. Even IF that is the case, I'd make it plain to the dealership management that you intend to make as much noise and provide as much bad publicity as you can humanly muster if they do not offer to fix it. Don't yell at anybody. It removes your credibility.

 

I know I could make one hell of a stink without ever raising my voice.

 

 

Listen to the crazy clown, he knows what he's talking about. :thumbs:

bronco2454 Enthusiast

bronco2454

Posted
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Posted

They never had me sign that paper that release them from liability. I do intend on rasing as much trouble for them as I can. I mean yes it is a 1998 and its got 200k on it but I should not have to live with a dent that happened while in their control. They called the sheriff to file a report not me. The trouble is the vechile they worked on and parked next to mine did not hit as they said happened. They figured it was the owner of the truck that hit it when he picked up his car and then just ran and didn't say nothing. The sheriff looked at it on Saturday and sat it was to caked in dirt that wasnt even disturbed and no paint transfer and such. The sheriff is going to the dealer on Monday and try and get me some answers atleast that is what he told me. Here are a few before and after pictures.

 

1aa87357.jpg

 

100_0073.jpg

98silvz71 Enthusiast

98silvz71

Posted
Posted

My sister hit my truck in that exact same spot only on the other side where the third door was on my 98. The door never shut the same and it didn't match at the bottom. Then she never told me about so one day when I was finally washing my truck I noticed it and the red paint transfer. She didn't even try to take the red paint off and there was a big ol' spot messed up on her car. Good luck to ya!

DofD Senior Enthusiast

DofD

Posted
Posted

That totally sucks that the dealer won't truthfully own up to what went on. I really hope they'll do the right thing and fix your truck up on their tab since it was in their care when it happened.

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