03 Avalanche Ipc/dic Failure

[bjs7388]

Has anyone had their instrument panel cluster / driver information center stop working out of the blue, without any blown fuses? Mine just quit working yesterday after I drove out of the driveway (the truck is running fine)...

[txab]

Possible problem....

 

 

# 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - (Mar 20, 2009)

Subject:

07187C -- SPECIAL COVERAGE ADJUSTMENT - INSTRUMENT PANEL CLUSTER GAUGE NEEDLE FUNCTION

 

Models:

2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT

2005 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT (U.S. ONLY)

2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE

2005 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE (U.S.ONLY)

2003-2004 GMC SIERRA, YUKON, YUKON XL

2005 GMC SIERRA, YUKON, YUKON XL (U.S. ONLY)

 

THIS BULLETIN IS BEING REVISED TO INCLUDE CERTAIN 2005 MODEL YEAR VEHICLES IN THE U.S. ADDITIONALLY, FOR U.S. 2003-2005 MODEL YEAR VEHICLES, GM WILL PROVIDE THE INSTRUMENT PANEL CLUSTER (IPC) ONLY, AT NO CHARGE TO THE CUSTOMER FOR VERIFIED FAILURES BETWEEN 70,001 MILES (110,001 KM) AND 80,000 MILES (130,000 KM). ANY ADDITIONAL COSTS, INCLUDING LABOR TO REPLACE THE INSTRUMENT PANEL CLUSTER, WILL BE THE RESPONSIBILITY OF THE CUSTOMER. DEALERS WILL BE RESPONSIBLE FOR THE RETURN OF THE CUSTOMER'S IPC BACK TO THE ELECTRONIC SERVICE CENTER. PLEASE DISCARD ALL COPIES OF BULLETIN 07187B, ISSUED SEPTEMBER 2008.

 

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER FOR THE IPC.

 

Condition

 

Some customers of all 2003-2004 model year and certain U.S. 2005 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that one or more of the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge. Special Coverage Adjustment This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

 

Dealers are to replace the instrument panel cluster after the condition has been verified. The repairs will be made at no charge to the customer.

 

For verified failures between 70,001 miles (110,001 km) and 80,000 miles (130,000 km) on U.S. vehicles, dealers are to provide the customer with an instrument panel cluster (IPC) only. Any additional costs, including labor to replace the instrument panel cluster, will be the responsibility of the customer. Dealers are responsible for the return of the customer's IPC back to the Electronic Service Center.

 

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 for 2003-2004 model year vehicles, and March 23, 2009 for 2005 model year vehicles, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2007 for 2003-2004 model year vehicles, or March 23, 2009 for 2005 model year vehicles, must be submitted to the Service Contract provider.

[tahoex5]

Has anyone had their instrument panel cluster / driver information center stop working out of the blue, without any blown fuses? Mine just quit working yesterday after I drove out of the driveway (the truck is running fine)...

 

 

I have the same issue with my speedometer and the message reference covers the extension to 80000 miles. Does no good for me with 104000. Just got off the phone with GM Customer Service 800 number and asked about any "goodwill" servicing they may provide. Was told no and that they will note the deficiecncy and to save my receipt for the repair. It's obviously a problem of there would be no recall at all. Just bought a 2009 GMC Denali and am under the 60 days - will be returning it under the 60 day "Guarantee". Do not want to spend $46000 and have the same issues down the line. Good luck.

[bjs7388]

Has anyone had their instrument panel cluster / driver information center stop working out of the blue, without any blown fuses? Mine just quit working yesterday after I drove out of the driveway (the truck is running fine)...

 

 

Thanks for all the info, but I'm SOL since I've got 119,000+ miles...

[txab]

You can have it repaired by guys on Ebay. There might even be somebody local to you doing it also. I've heard there are supposed to be a couple of guys in my area that rebuild them and have a good rep.