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Would This Fall Under Bumper To Bumper Warranty?

mikepike1125

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mikepike1125 Enthusiast

mikepike1125

Posted
Posted

I have the 6" oval side step on my truck. These came on the truck when I bought it as they were part of the "pro sport" appearance option. I purchased the truck brand new less than one year ago. After this winter the side steps are displaying a heavy onset of pitting. They are chrome plated stainless steel. I am fully aware that road salt and calcium can cause this to occur but is it possible for this to happen after only one winter? My coworker has the same steps and bought his truck a couple months after I did and his steps are still flawless. Same exact exposure to winter road conditions as mine. Anyways, should this be covered under warranty and be replaced? I am asking before I take the issue to the dealership to be better prepared for the argument that could possibly occur.

Superperv23 Enthusiast

Superperv23

Posted
Posted

It falls under your warranty and I doubt there will be a fight, there seems to be a bit of a strange thing though that if you bought them and installed yourself you get 1 year warranty but if they are factory installed or dealer installed when it is new you get full 3 year bumper to bumper.

TRCM Enthusiast

TRCM

Posted
Posted
It falls under your warranty and I doubt there will be a fight, there seems to be a bit of a strange thing though that if you bought them and installed yourself you get 1 year warranty but if they are factory installed or dealer installed when it is new you get full 3 year bumper to bumper.

 

 

Not really so strange....you get an extra 2 yrs of warranty if you pay them several hundred to install them.

 

:dunno:

SouthCo Senior Enthusiast

SouthCo

Posted
Posted

Good to know... My truck came with them installed so if any problems I'm covered for 3/36. Let us know how it goes with getting the dealer to replace them.

mikepike1125 Enthusiast

mikepike1125

Posted
  • Author
Posted

Good to hear! I figured it to be an extensive process of them blaming me for doing something wrong blah blah blah. Ill let you know how it goes depending on my strategy here. I can go another 2 years 2 months with these ones on a 3 year/36k warranty. Assuming the current ones will keep getting worse, then when 3 or 36k comes I get the new set from the dealership under warranty. Ideally though I would replace them now and maybe make a deal to buy back the other ones or find a used set for cheap money. Then keep the nice set for the spring, summer and fall and then slap on the beaters for the winter.

beave84 Enthusiast

beave84

Posted
Posted
Good to hear! I figured it to be an extensive process of them blaming me for doing something wrong blah blah blah. Ill let you know how it goes depending on my strategy here. I can go another 2 years 2 months with these ones on a 3 year/36k warranty. Assuming the current ones will keep getting worse, then when 3 or 36k comes I get the new set from the dealership under warranty. Ideally though I would replace them now and maybe make a deal to buy back the other ones or find a used set for cheap money. Then keep the nice set for the spring, summer and fall and then slap on the beaters for the winter.

 

 

This is just what I encountered..When I took mine back the Service Manager said they had a bad batch from GM. The worse it gets the more likely you are to get the run around. As soon as mine even begin to discolor they go back. I also argued and got a new warranty starting the day I took them in.

I just said ..if they are a brand new step then their paper work says 3yrs/36K from time of install and unless they're selling me a reman step then I deserve the warranty..they didn't like that and gave me it to get me outta there.

nickvrebel Senior Enthusiast

nickvrebel

Posted
Posted
This is just what I encountered..When I took mine back the Service Manager said they had a bad batch from GM. The worse it gets the more likely you are to get the run around. As soon as mine even begin to discolor they go back. I also argued and got a new warranty starting the day I took them in.

I just said ..if they are a brand new step then their paper work says 3yrs/36K from time of install and unless they're selling me a reman step then I deserve the warranty..they didn't like that and gave me it to get me outta there.

the way the warranty is written, at least from the last one I actually read, is that what you are entitled to is 12 mo./ 12,000 miles or the remainder or the 3yr/ 36,000 whichever is longer. I know for sure that applies to mechanical items (alternator, etc.). But like you said, they likely gave in just to get you out of there.

beave84 Enthusiast

beave84

Posted
Posted
This is just what I encountered..When I took mine back the Service Manager said they had a bad batch from GM. The worse it gets the more likely you are to get the run around. As soon as mine even begin to discolor they go back. I also argued and got a new warranty starting the day I took them in.

I just said ..if they are a brand new step then their paper work says 3yrs/36K from time of install and unless they're selling me a reman step then I deserve the warranty..they didn't like that and gave me it to get me outta there.

the way the warranty is written, at least from the last one I actually read, is that what you are entitled to is 12 mo./ 12,000 miles or the remainder or the 3yr/ 36,000 whichever is longer. I know for sure that applies to mechanical items (alternator, etc.). But like you said, they likely gave in just to get you out of there.

 

 

 

Your right on the terms, My bitch was I would only have had a few thousand miles left and if there was already a bad batch I wanted to make sure the replacments didnt encounter the same issues. Why not raise a little noise when you pay that and they rot.

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