Free Xm Radio.... My Trial Never Ended..

old-chevy-dude · October 24, 2011

My 3 month free trial of XM radio was supposed to have ended 9 months ago.

Now I thought I had a 1 year free trial so I never thought anything of it, but that year ended yesterday..

So I called XM to see what it would take to sign up for service, but was told that the Radio ID is not in their system, and when I gave them my VIN they said there is no XM Module/Radio ID linked to that VIN and that I do not have an active account, nor can they give me an account because the Radio ID I have doesn't exisit.

hmm ok, well my XM works. Was listening to Blue Collar Comedy and Classic Vinyl this morning..

Not sure what to do about this, the system works and the honest person in me says I should take it to the dealer and see if they can correct it.. But on the other hand if XM doesn't want my money............

mhenshaw · October 24, 2011

That will find you and blow your truck up now

Doug_Scott · October 24, 2011

This the same vehicle that had all the onstar issues? Maybe they swapped something into your vehicle?

old-chevy-dude · October 24, 2011

That will find you and blow your truck up now

lol with the OnStar app they might blow up my phone too.

unit731 · October 25, 2011

Do you receive an OnStar monthly email?

If so what does it state about subscription?

Superperv23 · October 25, 2011

I am glad to see someone get one over on these ppl haha

I live right on the edge of north america basically so XM is pretty crap here so I had no intention of activating but they would not leave me alone calling two and three times a week so finally I said to one of them the truck burned to the ground and I got a new one and they without missing a beat said ok I will note that and hung up haha

old-chevy-dude · October 25, 2011

This the same vehicle that had all the onstar issues? Maybe they swapped something into your vehicle?

yeah same vehicle, see below

Do you receive an OnStar monthly email?

If so what does it state about subscription?

That's the oddity.. the email says that the subscription is active, but the Radio ID listed is not the Radio ID I pulled up on the unit itself.

XM said they can't set up an account without the dealer sending in the proper VCIM and Radio ID, and GM says that according to my OnStar account that info is correct, else my OnStar, Mobile App, and OnStar Data Service (sending GPS info from my phone or google maps) would not work..

So I've talked with XM, my dealer, and a GM Field Engineer (as I was working with one on the ongoing OnStar and Nav issue so I had his email), Each one is pointing the finger at the other one to fix the problem (same crap that I went thru with OnStar initially).

So screw it, I have met my legal requirements, I informed XM that I had service and gave them my Radio ID/ESN, they claimed that number is not in their system and that they sent a deactivate signal because I opted not to continue service (not a fan of their overall customer service and automated rip-off, er I mean billing).

The XM still works as of this morning, I will not jump thru hoops to end it, they do not have any credit card info of mine, so they can't bill me, I have informed them verbally and am sending a letter in writing that the service is still active in my vehicle and I am opting out of the service.

If they can't shut it down, :shrug: their problem..

Blee · October 27, 2011

Just the opposite for me. I got a year of XM free with my new GMC last year. They have now turned it off 4 times. I bought a new Buick LaCrosse with 3 mos. free. They turned it off almost to the day. They have absolutely the worst customer service of anyone I've ever dealt with.

jdubya · October 28, 2011

Just the opposite for me. I got a year of XM free with my new GMC last year. They have now turned it off 4 times. I bought a new Buick LaCrosse with 3 mos. free. They turned it off almost to the day. They have absolutely the worst customer service of anyone I've ever dealt with.

+1

that merger was the worst thing that could have happened for us as customers....