GM customer service representative

[tanked_darren]

Anyone actually had an issue resolved through the representative that posts on here?

 

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[superchargedss]

Great question. All they usually do is take your VIN number and tell you to call your local dealer.

[NitroCherokee]

Great question. All they usually do is take your VIN number and tell you to call your local dealer.

 

 

 

That actually is not true, they will actually go to a few resources with your concern i.e. GM TAC and reply with an answer. Not all concerns can be provided a clear answer without proper diagnostics tho

[tanked_darren]

Why I ask is because I asked "Tricia" a question about a GM product and got a strange, almost computer-like response.

 

tanked_darren

 

 

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Something you can look into.

 

I have a 2007 regular cab GMC 1500 (GMT-900) that came with a stock CD player.

 

I installed it in a 2011 crew cab CHEVROLET (GMT-900) and it displays locked.

 

2 dealers told me nothing can be done, I find information contrary to that. Maybe you can find the procedure for unlocking the radio with the tech 2? Or tell me how to direct the service department into learning how to do this?

 

 

GM Customer Service

 

 

 

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Unfortunately, I do not have information that would relate to this kind of aftermarket alteration made to the vehicle. I am not a mechanic and would not be able to advise further. I apologize for the inconvenience.

 

Tricia, GM Customer Service.

 

tanked_darren

 

 

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This is not an after market application this is a stock CD player that I gave my friend out of my truck. I was looking for the procedure to unlock it because GM has lock codes on their radios. Don't worry, we found the answer at our third dealership we went to.

 

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[NitroCherokee]

Yup that is one of those Grey area questions, because technically it is modifying the vehicle and GM doesn't allow assistance in modifications. Usually directed more towards aftermarket but like I said grey area

[music]

My guess: real person, but they have a set of boiler plate answers for stuff that they can't help with. Saves typing. My opinion is that the gal is real, but is probably a "help desk" employee. It's great that GM is even trying. I spent a lot of time on a Toyota forum when looking at the Tundra, and there is *zero* support from Toyota corporate there. What they do have, however, is the ability to post service bulletins, etc., without Toyota threatening them. We used to have that here, until GM threatened the owners for copyright. I've been able to find full parts/assembly diagrams on our Sienna. That's great, but of course... it means that I *needed* those diagrams because something broke.

[tanked_darren]

My guess: real person, but they have a set of boiler plate answers for stuff that they can't help with. Saves typing. My opinion is that the gal is real, but is probably a "help desk" employee. It's great that GM is even trying. I spent a lot of time on a Toyota forum when looking at the Tundra, and there is *zero* support from Toyota corporate there. What they do have, however, is the ability to post service bulletins, etc., without Toyota threatening them. We used to have that here, until GM threatened the owners for copyright. I've been able to find full parts/assembly diagrams on our Sienna. That's great, but of course... it means that I *needed* those diagrams because something broke.

when did this happen? Why would GM do that? Make it harder?

 

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[RyanbabZ71]

GM does monitor the forum and it is a legit user. They also monitor the camaro forum I am on.

[tanked_darren]

Good to know.

 

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[music]

 

http://www.gm-trucks.com/forums/index.php?showtopic=82038 . The tech wiki was nice.

[hzhardy]

Why I ask is because I asked "Tricia" a question about a GM product and got a strange, almost computer-like response.

 

tanked_darren

 

 

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Something you can look into.

 

I have a 2007 regular cab GMC 1500 (GMT-900) that came with a stock CD player.

 

I installed it in a 2011 crew cab CHEVROLET (GMT-900) and it displays locked.

 

2 dealers told me nothing can be done, I find information contrary to that. Maybe you can find the procedure for unlocking the radio with the tech 2? Or tell me how to direct the service department into learning how to do this?

 

 

GM Customer Service

 

 

 

Verified GM Employee

• 

   

• Member

   

• 

   

• 184 posts

   

 

• Gender:Male

   

 

Unfortunately, I do not have information that would relate to this kind of aftermarket alteration made to the vehicle. I am not a mechanic and would not be able to advise further. I apologize for the inconvenience.

 

Tricia, GM Customer Service.

 

tanked_darren

 

 

Elite Enthusiast

• 

   

• Member

   

• 

   

• 1576 posts

   

• 0 warning points

   

 

• Location:Canada

   

• Gender:Male

   

 

This is not an after market application this is a stock CD player that I gave my friend out of my truck. I was looking for the procedure to unlock it because GM has lock codes on their radios. Don't worry, we found the answer at our third dealership we went to.

 

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I've spoken to tricia on the phone, and she sounds atractive, atleast i would like to think so lol.

[tanked_darren]

GM customer service for a radio unlock? Good God. Just go to Youtube or Google it and they will tell you how to unlock your radio yourself in about 5 minutes.

Doesn't work that way did you not fully read my post and guy at the dealer needs numbers off the radio and uses a tech 2. 2 dealers said its not possible and 1 tried telling me gm changes radios every year or 2 to prevent this. Good god is right, just glad I found a dealer who has technicians who know their product

 

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[LeoS41280]

try this>>> GM DELCO THEFTLOCK RADIO UNLOCK CODE:

1. Press and hold presets 2 and 3 for about 5 to 10 seconds until you

get 3 digits on your display. This is the first 3 of 6 digits you will

need, so write 'em down.

2. After doing step one and writing down the code, immediately press

the

AM/FM button to get the last 3 of the 6 numbers you'll need, and write

'em down. (if you wait too long between steps 1 and 2 and the LOC code

displays again, just start over).

3. Call this number, it's a prerecorded message, so don't worry about

having to talk to anyone... 1-800-537-5140. The voice will ask if

you're

calling for Chevy, Pontiac, Cadillac, etc... When you here him tell

you

to press "2" for Pontiac, press 206010 and hit the # key. He'll ask

you

for the 6 digit code that you've written down. Enter that and press

the

* key. He will then give you a code, and the option to get additional

4

digit codes, but one should be sufficient.

4. Follow the normal procedure in your owners manual for unlocking the

radio with your new code...press the hour set button on your radio

until

you get the first two numbers of the code, then press the minute set

button until you've entered the last two numbers. Immediately press

the

AM/FM button once the correct code is entered and the code SEC or

"secured" will be displayed on the display screen. Now, just turn the

radio on, and your ready to roll.

There is an additional step you can take to remove all codes from the

radio and start from scratch by entering your own personalized 4 digit

code so that it won't get you in a pickle again! Just repeat step 4

and

you should get a display screen that reads ---. This means the code is

out, and you can now program your own code. Of course, once you

receive

the 4 digit code from the GM recorded message, just keep it in a safe

place, because you can use that same code again and again should you

have any more problems with it in the future. Good luck, and yes, it

does work.

__________________

[Nitro375]

I work in the "Dealership" world though not for G.M. We get this request a lot and unfortunately with newer cars and all the electronic wizardry it is usually a no go. On one vehicle I looked into it would have required changing the B.C.U. [body control module] which would have resulted in changing other modules as well so everything would communicate. And even then we couldn't guarantee it would work afterwards if they had even opted to spend the crazy dollars required. Other times software becomes an issue as well. They just aren't simple radios anymore I'm afraid, sad but true.