GM REPS get in here!

[Gunner99]

 

And... complaining on the internet has gotten you, and everyone else what exactly? If it makes you feel better to share complaint stories with other owners, thats fine, I'm human too and get that.

 

But, just complaining like this is some unoficially official means to contact some other magical group that will fix your problem, you are wrong. Please do not mistake my comments as casting judgement or blame for your means of conveyance, I'm just politely suggesting that your expectations of getting help via this means is misguided.

 

ok.

LOL

[CounterMeasure]

 

And... complaining on the internet has gotten you, and everyone else what exactly? If it makes you feel better to share complaint stories with other owners, thats fine, I'm human too and get that.

 

But, just complaining like this is some unoficially official means to contact some other magical group that will fix your problem, you are wrong. Please do not mistake my comments as casting judgement or blame for your means of conveyance, I'm just politely suggesting that your expectations of getting help via this means is misguided.

 

The old saying "squeaky wheel gets the grease" comes to mind. Personally speaking, my own transmission complaints on this forum have gotten me further with GM than any direct contact I've initiated with them.

[GMCustomerService]

Good evening forum members,

We would like to express our sincere apologies for the vehicle concerns expressed in this thread. While we are unable to provide technical information or advice on how to fix vehicle concerns over the forum, we are available to provide support for customers who are interested in having a certified GM dealership inspect a vehicle issue. Further, we can also provide support to those who are not satisfied with how in-progress repairs are proceeding at a dealership (should the owner of the vehicle choose to go that route - we respect that many opt for other local establishments or perform DIY work). We do want to stand behind and improve our products, so your feedback is instrumental for us to capture what you're experiencing. This allows us to forward the information to other teams within the company. Please know that we examine each concern/case on an individual basis to determine what options may be available to assist those in their time of need. Although we are not able to honor every request, we attempt to do everything on our end to thoroughly evaluate the situation to make sure that no stone is left unturned for each individual that comes to us with an issue. It's been a great experience as a member of this forum, and we want fellow members to know that they're more than welcome to private message anytime (even if it's simply to say hello ).

Thank you kindly,

GM Customer Care Team

[gopherchoker]

^^^^^^^ this should probably be a FYI pinned post as it's the most in depth explanation I have herd about what customer service is trying to do on this forum. IMO