GM REPS get in here!

[redwngr]

We figured that. But wanted to give them information to give engineers and them get back to us with real information.

Guess what.

 

They can visit and get the info (I'll bet they still do), without posting and subjecting themselves to the constant abuse.

[Ventilator]

 

They fixed the headlight issue???

 

 

Illumination issue, not the condensation issue. I haven't had any condensation issues, and I've had my truck for 18 months now. Just glad they came up with this illumination fix.

 

I have an appointment to get mine taken care of next Tuesday. Some have already had the fix done. Check out Ranch55's pictures in the last few pages of this thread.

 

http://www.gm-trucks.com/forums/topic/165447-headlight-illumination-issues/

[RVJ]

First off let me say I hate Ford and the other brand x Mfg's. I will admit I read their forums though, Ram and Tundra too. The Ford reps will jump in pretty quick when there is a problem being discussed and you will think they actually care and want to help you with your problem. The Ram forums have too many problems so that a team of reps would be needed so I've never actually seen reps there. The Tundra forums don't need many reps because you expect it to feel cheap and ride rough as you buy it for long term reliability and don't care about comfort or creature features. The GM reps on any sight are usually A.W.O.L, even if you pm them or can coax them in to your conversation you will get a canned, copy and pasted answer that rarely address your issue, because if you type more than 15 words they get bored reading it and assume they know what your gripe is, and spew out an answer that is usually semi-worthless anyway.

You are much better off going to your dealer, being polite and going to your salesman, not the service tech when you have a problem. Most service techs are tired of dealing with complainers and shut your complaints out. You can usually make the salesman feel a little guilty and get him to help a little.

[TJay74]

As said, the Gm cust care reps are just customer service agents who watch the forums. They are not able to diagnose or do anything. They are merely a mediator between the customer and the dealer and try to get the dealer work out a resolution.

 

My conversation with the Chief engineer has shown me that the engineers know about the issues, but it takes time to find out what the root cause it, correct it, then test and validate the repair, then get inventory in stock and send out a repair procedure. You also have to understand that GM has to get the manufacture of the part(s) involved as well because if it is a defect on the manufacture end then it sheds some of the cost on them and out of GM pockets.

 

Best thing you can do it have the dealer log the concern, if the issue cant be resolved then send a professional letter to GM directly. That will get the executive offices involved, they have the ability to get info directly to the engineers and or have engineers speak with you.

 

Going out and bashing GM on a public forum don't do much, I can tell you that.

 

I will email the chief engineer later and see what he knows and if he can tell me anything.

[Gunner99]

As said, the Gm cust care reps are just customer service agents who watch the forums. They are not able to diagnose or do anything. They are merely a mediator between the customer and the dealer and try to get the dealer work out a resolution.

 

My conversation with the Chief engineer has shown me that the engineers know about the issues, but it takes time to find out what the root cause it, correct it, then test and validate the repair, then get inventory in stock and send out a repair procedure. You also have to understand that GM has to get the manufacture of the part(s) involved as well because if it is a defect on the manufacture end then it sheds some of the cost on them and out of GM pockets.

 

Best thing you can do it have the dealer log the concern, if the issue cant be resolved then send a professional letter to GM directly. That will get the executive offices involved, they have the ability to get info directly to the engineers and or have engineers speak with you.

 

Going out and bashing GM on a public forum don't do much, I can tell you that.

 

I will email the chief engineer later and see what he knows and if he can tell me anything.

Sorry I didn't feel we were bashing them in this thread. Just wanted a straight and consistent answer with a resolution in sight.

We have them the information of the problems plaguing most of the 8 speed trucks, to pass along to engineers.

Is appreciate it if you did email your contact engineer to see what the status is on a fix.

Please take in consideration they told dealers tech the clearance of clutch pack issue in my previous thread and there is the case # where the conversation took place if you need it for reference when you email him.

Thanks

[CounterMeasure]

I will email the chief engineer later and see what he knows and if he can tell me anything.

 

Fun tidbit of info I picked up about my transmission replacement last night. GM replaced it not because they thought it would be fixed. They replaced it because they wanted to dissect it to help root cause. They asked the dealer to pull out the fluid, and not even remove the filter to preserve its state. At no time was I told that by GM Reps here, on the phone or the at the dealer. I was told it was being fixed.

 

Now, that makes me an unhappy camper. That said if they don't know what it is, then they don't fully know if its safety related or not.

[TJay74]

Sadly things happen, more so in manufacturing.

 

I know this all to well, heck I worked in a GM plant here in OKC for 2 years during college. The vehicle we built has some reports of radiator hoses coming off, was blamed on the assembly line worked not putting them on correctly. One of the cars I built one night failed pressurization test and burst the hose. Shift manager came over and blamed me, no way it was my fault. Just absolutely no way.

 

I changed my install method to tug on the hose, later that night I pulled one off by hand. I inspected the hose and it was oversized and had a slimy film on the inside. Called for the shift manager and marked the car and had them check it out. Found out the lower radiator hose was out of spec causing the issue.

 

Not uncommon for GM or any other manufacture on 1st year or 1st run in this case the new transmission to have the offending part shipped back for QC and tear down. I wouldn't sweat it, GM will find the issue and a fix will come out.

[RyanbabZ71]

Sadly things happen, more so in manufacturing.

 

I know this all to well, heck I worked in a GM plant here in OKC for 2 years during college. The vehicle we built has some reports of radiator hoses coming off, was blamed on the assembly line worked not putting them on correctly. One of the cars I built one night failed pressurization test and burst the hose. Shift manager came over and blamed me, no way it was my fault. Just absolutely no way.

 

I changed my install method to tug on the hose, later that night I pulled one off by hand. I inspected the hose and it was oversized and had a slimy film on the inside. Called for the shift manager and marked the car and had them check it out. Found out the lower radiator hose was out of spec causing the issue.

 

Not uncommon for GM or any other manufacture on 1st year or 1st run in this case the new transmission to have the offending part shipped back for QC and tear down. I wouldn't sweat it, GM will find the issue and a fix will come out.

Gotta love suppliers. Have a few stories of my own

 

 

Ryan

[f8l vnm]

I'm not here to bash gm reps , just want gm to own up to this pos car they sold me and fix it! Gm reps are strictly show , I don't have any issues with them. They are prolly some young kids making a couple of extra bucks , hired by gm ..in between their down time, they prolly get high.... I mean what else would prompt them to go Mia?

And we scared them ? Lol hahnhaha.

We scared them of what again ?

What clowns gm is , that after almost 2 years they still have the ole thumb up the ass.

Yeah it's normal , or yeah my personal favorite " it's still Learning "

What exactly is it learning ? The confusion ? Or the bucking ? Or the thump ? Or not knowing when to shift? Or how about the ole kick/jerk it gives you ?

Really this has nothing to do with the gm reps , they have a job to do and that's damage control 101. But when things start to get hot , they are long gone.

Like many have said , continue to take it to the dealer and let the shop Forman , service managers know your problems.

 

Thanks gm , here is 1 satisfied first time gm truck owner you have managed to shit on

[RyanbabZ71]

This is not the only forum they follow, camaro5, Twitter, facebook, LinkedIn, gm authority to name a few

 

 

Ryan

[TJay74]

They are on just about every major car forum there is out there that is a GM vehicle.

[nuclearxp]

folks,

there are dedicated social media teams that profile and analyze various social media sites such as this with the intent of gathering customer issues, sentiment, experiences etc.

 

without a doubt, the most effective means of submitting your feedback is to go to your dealer 1st and speak to the service department. if that avenue fails the customer care hotline should be your "escalation point". the "reps" on this site have absolutely zero authority whatsoever to give you any information, make recommendations etc.

 

shouting and complaining on forums only ruins your reputation as a source of reliable customer feedback and hurts the ability for the company to react.

 

so please, think about the threads you post and read on this site. if you could imagine working in customer service on the receiving end of many of these complains, or any customer service role in any industry, you would much rather deal with an amicable person who already tried the proper means of getting help before berating you, your efforts, and your company.

[9tango]

Ok

[Gunner99]

folks,

there are dedicated social media teams that profile and analyze various social media sites such as this with the intent of gathering customer issues, sentiment, experiences etc.

 

without a doubt, the most effective means of submitting your feedback is to go to your dealer 1st and speak to the service department. if that avenue fails the customer care hotline should be your "escalation point". the "reps" on this site have absolutely zero authority whatsoever to give you any information, make recommendations etc.

 

shouting and complaining on forums only ruins your reputation as a source of reliable customer feedback and hurts the ability for the company to react.

 

so please, think about the threads you post and read on this site. if you could imagine working in customer service on the receiving end of many of these complains, or any customer service role in any industry, you would much rather deal with an amicable person who already tried the proper means of getting help before berating you, your efforts, and your company.

You probably haven't read the threads whereat these people including myself have Ben to multiple dealers with them saying it's normal or fix is on the way. Just don't know when . Cus care just gonna back a dealers insight even

[nuclearxp]

You probably haven't read the threads whereat these people including myself have Ben to multiple dealers with them saying it's normal or fix is on the way. Just don't know when . Cus care just gonna back a dealers insight even

 

And... complaining on the internet has gotten you, and everyone else what exactly? If it makes you feel better to share complaint stories with other owners, thats fine, I'm human too and get that.

 

But, just complaining like this is some unoficially official means to contact some other magical group that will fix your problem, you are wrong. Please do not mistake my comments as casting judgement or blame for your means of conveyance, I'm just politely suggesting that your expectations of getting help via this means is misguided.