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For those that have experience with replacement/buyback with GM

Charlieo132

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Charlieo132 Enthusiast

Charlieo132

Posted
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For those of you that has gone through the replacement/buyback process, does GM provide a vehicle while your trying to work things out with them? Also, is it better to go through the dealership or straight to GM? Will start the process once my vehicle is picked up and will discuss with the dealer but want to make sure I have a vehicle to get to work one way or the other. Any insight would be appreciated.

tw627x Enthusiast

tw627x

Posted
Posted

What's the back story? Vibrations that aren't fixed or what's going on?

Charlieo132 Enthusiast

Charlieo132

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multiple issues but it comes down to since I have owned the truck 9 trips , 3 repairs for different issues, 39 days without my vehicle (21 in the last 9 months) not counting the days in the shop for the current issue.

tw627x Enthusiast

tw627x

Posted
Posted

Wow. That's crazy, I'd say you have a reason. I'd start with lemon law and a complaint to gm directly. If your relationship is good with the service manager they will be a good "friend" through the process. Gm won't want a lemon so they should deal from there.

ChevyBrad1500 Enthusiast

ChevyBrad1500

Posted
Posted

I had my 2014 silverado bought back last week.

Contact GM and the dealership. The owner of the dealership handled everything for me and I couldn't be happier. It's a slow process though, so don't get in a hurry.

Spurshot Senior Enthusiast

Spurshot

Posted
Posted

I had a 98 silverado bought back. I went thru the better business bureau arbitration process. GM has an agreement with California to honor the decision of an arbitration by BBB. It was relatively quick. I asked to delay the return of the truck for a few weeks until I could find a new truck.

BluByU14 Enthusiast

BluByU14

Posted
Posted

When I got my 2014 Sierra bought back (vibration issues), the dealer worked with GM directly to get the process resolved. I only had to work with GM directly towards the end of the process when I had to sign all the paperwork. When I found out they were going to buy my truck back, they just let me drive it (as there were no "safety" issues) until my 2015 Sierra came in, which was about 8-9 weeks.

 

Good luck!

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