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Latest Service Visit


SteveCZ

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Scheduled a service for today with my local GM Dealer for some issues I've found on my 2014.

 

Steering wheel spins and doesn't "latch" when vehicle is off and in park, sounds like the "dogs" don't catch sometimes....

Tech saw it happen, and tried to reproduce it but was unable to, said he was going to research it some more.

 

The Dreaded "Rear end chirp / clunk", found it to be loose U Bolts for the leaf springs / rear axle. Seems fixed.

 

Rear Torsion tailgate spring broken, ordered replacement.

 

"Stinky radiator Syndrome", pin hole leak in the driver side of the radiator, new radiator on order.

 

Only bad thing was the miscommunication between the service rep at the desk "deciphering" my problem to what the problems actually were, had to drive BACK to the dealership to take the tech for a ride to show him what I was talking about. Once he saw the issues, he understood. I actually feel sorry for those guys sometimes, if they aren't given the right information to reproduce the problem, they can't fix it, then the dreaded "unable to reproduce problem" on the work order. Just frustrates everyone involved. Surprised GM or even the dealership itself doesn't have someone or a few people who just sit with the customer to verify the issues and "translate" it into tech speak.

 

 

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Scheduled a service for today with my local GM Dealer for some issues I've found on my 2014.

 

Steering wheel spins and doesn't "latch" when vehicle is off and in park, sounds like the "dogs" don't catch sometimes....

Tech saw it happen, and tried to reproduce it but was unable to, said he was going to research it some more.

 

The Dreaded "Rear end chirp / clunk", found it to be loose U Bolts for the leaf springs / rear axle. Seems fixed.

 

Rear Torsion tailgate spring broken, ordered replacement.

 

"Stinky radiator Syndrome", pin hole leak in the driver side of the radiator, new radiator on order.

 

Only bad thing was the miscommunication between the service rep at the desk "deciphering" my problem to what the problems actually were, had to drive BACK to the dealership to take the tech for a ride to show him what I was talking about. Once he saw the issues, he understood. I actually feel sorry for those guys sometimes, if they aren't given the right information to reproduce the problem, they can't fix it, then the dreaded "unable to reproduce problem" on the work order. Just frustrates everyone involved. Surprised GM or even the dealership itself doesn't have someone or a few people who just sit with the customer to verify the issues and "translate" it into tech speak.

 

 

I cant tell you how hard it is sometimes to find weird noises or problems unless I go for a ride with the customer. I have yet to see a problem with the steering column lock.

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Scheduled a service for today with my local GM Dealer for some issues I've found on my 2014.

 

Steering wheel spins and doesn't "latch" when vehicle is off and in park, sounds like the "dogs" don't catch sometimes....

Tech saw it happen, and tried to reproduce it but was unable to, said he was going to research it some more.

 

The Dreaded "Rear end chirp / clunk", found it to be loose U Bolts for the leaf springs / rear axle. Seems fixed.

 

Rear Torsion tailgate spring broken, ordered replacement.

 

"Stinky radiator Syndrome", pin hole leak in the driver side of the radiator, new radiator on order.

 

Only bad thing was the miscommunication between the service rep at the desk "deciphering" my problem to what the problems actually were, had to drive BACK to the dealership to take the tech for a ride to show him what I was talking about. Once he saw the issues, he understood. I actually feel sorry for those guys sometimes, if they aren't given the right information to reproduce the problem, they can't fix it, then the dreaded "unable to reproduce problem" on the work order. Just frustrates everyone involved. Surprised GM or even the dealership itself doesn't have someone or a few people who just sit with the customer to verify the issues and "translate" it into tech speak.

 

I can agree with the frustration of getting your point across to the advisor (me) and then me getting it relayed correctly to the technician accurately enough to duplicate the concern so the failure can be located. Sometimes even the best explanations for complaints will require a road test with the customer to duplicate the problem. Most often, there is small things that are left out that often are just what's needed to verify a problem. An example of what I mean that occurred just the other day.... A customer came in stating that the overhead DVD player was freezing during playback. We tested the system and confirmed that the dvd she was playing was in fact freezing during playback. We removed the dvd and found it extremely dirty, so we cleaned it and tried it again and it still froze. I went and grabbed a dvd from the lost and found from items left in loaner vehicles and tried it and it worked flawlessly. We told the her that the problem was the dvd and that we would make a note of the issue for documentation purposes pertaining to her warranty. She came and picked her vehicle up and was INCREDIBLY rude, and then asked what kind of disc we used in it to come to the conclusion that it was her dvd causing it and I showed her... Even demonstrated it in her vehicle at which point she says..... Is that a Blue Ray? Not once was Blue Ray mentioned prior to her having out of body experience.... please don't misconstrue what I am saying, I am not defending the service advisor, but often things just get worded wrong or misunderstood. I always have my customer read my repair order to ensure that their complaint was understood and relayed as best as possible with the wording and then have them sign it.

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I cant tell you how hard it is sometimes to find weird noises or problems unless I go for a ride with the customer. I have yet to see a problem with the steering column lock.

 

So some more info on the steering column. It seems like, with the electric power steering, that it's not turning off immediately after the vehicle turns off. Only doing it sometimes, not consistently, almost like it has a built up charge and until it releases it, won't stop working. After reproducing it off and on in my driveway, it feels like the power steering is still "activated" and only until it stops working does the wheel lock engage. Is there a relay, that could be delayed, or possibly some capacitor that stores reserve power and has to be discharged before deactivation?

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