Backup Camera help in 2016 2500HD

tom18287 · May 18, 2016

tell them it's a GM update. they have to reflash the HMI. they are incorrect. refer them to gmupfitter.com

Charlie2500HD2016 · May 26, 2016

Ok. I Called a local Chevy dealer and set up appointment for the 127 bulletin. They have my vin because they programmed my key FOB. They said no problem. Then for shit and giggles I emailed my purchasing dealer and referenced the bulletin. This was their response:

I reviewed the bulletin that you sent Matt yesterday and found that this bulletin does not apply to your vehicle. RPO code AVF is required and your truck is not equipped with this option. Please let me know if there is anything else I can do for you.

Can someone decipher this for me?

tom18287 · May 26, 2016

pickup box delete. but thats a bunch of hogwash, the trucks are the same.

GMCustomerService · May 26, 2016

Ok. I Called a local Chevy dealer and set up appointment for the 127 bulletin. They have my vin because they programmed my key FOB. They said no problem. Then for shit and giggles I emailed my purchasing dealer and referenced the bulletin. This was their response:

I reviewed the bulletin that you sent Matt yesterday and found that this bulletin does not apply to your vehicle. RPO code AVF is required and your truck is not equipped with this option. Please let me know if there is anything else I can do for you.

Can someone decipher this for me?

Hello Charlie2500HD2016,

I’m sorry to hear the install for your camera may not be an option and understand what an inconvenience this will be when trying to hook up a trailer. I would be more than happy to research this for you on my end. If you can provide me your VIN, full contact information and mileage so I can look into this further. However, all concerns are VIN specific and handled on a case by case bases so I cannot guarantee a new outcome will be reached.

Best,

Julianne M.

GM Customer Care

Charlie2500HD2016 · May 31, 2016

Hello Charlie2500HD2016,

I’m sorry to hear the install for your camera may not be an option and understand what an inconvenience this will be when trying to hook up a trailer. I would be more than happy to research this for you on my end. If you can provide me your VIN, full contact information and mileage so I can look into this further. However, all concerns are VIN specific and handled on a case by case bases so I cannot guarantee a new outcome will be reached.

Best,

Julianne M.

GM Customer Care

Sent you the info

Charlie2500HD2016 · May 31, 2016

New dealer Dan Vaden Chevrolet has truck and says they cannot do anything because there is an aftermarket camera and wiring different than OEM. The purchasing Dealer Rincon Chevrolet installed an after market camera and apparently changed wiring. Dan Vaden would not even discuss bulletin.

Ok. I Called a local Chevy dealer and set up appointment for the 127 bulletin. They have my vin because they programmed my key FOB. They said no problem. Then for shit and giggles I emailed my purchasing dealer and referenced the bulletin. This was their response:

I reviewed the bulletin that you sent Matt yesterday and found that this bulletin does not apply to your vehicle. RPO code AVF is required and your truck is not equipped with this option. Please let me know if there is anything else I can do for you.

Can someone decipher this for me?

Charlie2500HD2016 · May 31, 2016

Hello Charlie2500HD2016,

I’m sorry to hear the install for your camera may not be an option and understand what an inconvenience this will be when trying to hook up a trailer. I would be more than happy to research this for you on my end. If you can provide me your VIN, full contact information and mileage so I can look into this further. However, all concerns are VIN specific and handled on a case by case bases so I cannot guarantee a new outcome will be reached.

Best,

Julianne M.

GM Customer Care

Did you retire?

Charlie2500HD2016 · May 31, 2016

New dealer Dan Vaden Chevrolet has truck and says they cannot do anything because there is an aftermarket camera and wiring different than OEM. The purchasing Dealer Rincon Chevrolet installed an after market camera and apparently changed wiring. Dan Vaden would not even discuss bulletin.

Dan Vaden now wants $150 for diagnostics before they will release the truck. Boy this is fun.

GMCustomerService · June 1, 2016

Hi Charlie2500HD2016,

I apologize for the delay, however I do not see your information. Can you please try sending us a private message again with the requested information so we can look into your situation further?

Thank you,

Anthony Z.

GM Customer Care

Charlie2500HD2016 · June 2, 2016

So far 2 days Ashley (GM customer service) has not returned our phone call. Truck reflash wasn't attempted because of aftermarket camera and wiring installed by purchasing dealer( Rincon Chevrolet) . Dan Vaden Chevrolet has charged $150 diagnostic fee because that found aftermarket wiring in system .They are holding truck hostage until paid. A solution needs to be found today or my experience will broadcast on Social media

SouthpawHD · June 2, 2016

OP, it sucks you are going through this. I think the dealer you purchased from screwed up, no doubt. But you knew you had an aftermarket unit and now you're mad because the second dealer wants to be paid for it's time? It's not their fault and they deserve to be paid.

Based on what you have said, you should be angry at the first dealer, not at GM, and not at the second dealer. A social media rant will gain you nothing. Fight for returning the truck to the original dealer and start over. Good luck.

Charlie2500HD2016 · June 3, 2016

OP, it sucks you are going through this. I think the dealer you purchased from screwed up, no doubt. But you knew you had an aftermarket unit and now you're mad because the second dealer wants to be paid for it's time? It's not their fault and they deserve to be paid.

Based on what you have said, you should be angry at the first dealer, not at GM, and not at the second dealer. A social media rant will gain you nothing. Fight for returning the truck to the original dealer and start over. Good luck.

No didn't know the camera was aftermarket. I had asked for all to be returned to original. Camera looked like OEM to me. I am certain DV didn't spend 1.5 hours on this before they determined it was aftermarket ? I would be willing to bet that the manual says 1.5 hours. A simple look under the truck should have been enough for an expert. They claimed they took out radio etc. We go to dealer for their expertise.

1-I am angry at first dealer for screwing it up.

2-I am angry at Chevy for making it so hard to install a backup camera. It can be done aftermarket(hmi reflash) however Chevy threatens voiding warranty if you do. They offer zero solutions. It's as simple as they do not want to offer a low cost solution for a WT. You can order the WT with a backup camera. Same radio with addition coding

3-I am angry at DV for saying it can be done then switching up and saying they can't. That will be $150.

Charlie2500HD2016 · June 3, 2016

OP, it sucks you are going through this. I think the dealer you purchased from screwed up, no doubt. But you knew you had an aftermarket unit and now you're mad because the second dealer wants to be paid for it's time? It's not their fault and they deserve to be paid.

Based on what you have said, you should be angry at the first dealer, not at GM, and not at the second dealer. A social media rant will gain you nothing. Fight for returning the truck to the original dealer and start over. Good luck.

478 posts in 15 months I'm impressed with your insight.

OP, it sucks you are going through this. I think the dealer you purchased from screwed up, no doubt. But you knew you had an aftermarket unit and now you're mad because the second dealer wants to be paid for it's time? It's not their fault and they deserve to be paid.

Based on what you have said, you should be angry at the first dealer, not at GM, and not at the second dealer. A social media rant will gain you nothing. Fight for returning the truck to the original dealer and start over. Good luck.

478 posts in 15 months I'm impressed with your insight.

SouthpawHD · June 3, 2016

Ban post counts!

GMCustomerService · June 3, 2016

Hi Charlie2500HD2016,

We recognize your frustrations with this situation and have responded to your private message regarding you case. Please let us know if you do not receive it or have any additional questions.

Best,

Julianne M.

GM Customer Care

So far 2 days Ashley (GM customer service) has not returned our phone call. Truck reflash wasn't attempted because of aftermarket camera and wiring installed by purchasing dealer( Rincon Chevrolet) . Dan Vaden Chevrolet has charged $150 diagnostic fee because that found aftermarket wiring in system .They are holding truck hostage until paid. A solution needs to be found today or my experience will broadcast on Social media