New 2020 2500HD, Lost Brakes/Steering

[fly53usmc]

Picked up a new 2020 2500HD LT gasser last Saturday.   10 miles on OD.   Now at 164.   

Lost brakes and power steering yesterday coming up to a stop sign on a major highway.    Thank goodness I was coming from my house and slow speed.

Limped back to the house and texted my salesman then contacted the service department.   They immediately appolegized  for the situation and dispatched a flatbed to come and get the get my pickup.   First time in all my new car buying experience that I have had this serious of a problem with a new vehicle.   I have purchased over 30 + new vehicles in my lifetime.   

They will be looking at it first thing Monday morning so lets hope its just booster failure.   Still, blows to have this type of problem with a new vehicle.   Just glad I wasn't going highway speed coming up on  slow traffic or a traffic light.   I would not have been able to stop.  I might not be here right now if that had occurred. 

Dealership has been A+  so far.   

Just wanted to share.   BTW, you can stop the vehicle but you better be slamming the brake pedal to the floor and it still takes a bit to get it to stop.

And with steering, the slower you go the harder it is to turn.   Been along time since I have driven a vehicle without  power steering.

 

[bass mechanic]

Picked up a new 2020 2500HD LT gasser last Saturday.   10 miles on OD.   Now at 164.   
Lost brakes and power steering yesterday coming up to a stop sign on a major highway.    Thank goodness I was coming from my house and slow speed.
Limped back to the house and texted my salesman then contacted the service department.   They immediately appolegized  for the situation and dispatched a flatbed to come and get the get my pickup.   First time in all my new car buying experience that I have had this serious of a problem with a new vehicle.   I have purchased over 30 + new vehicles in my lifetime.   
They will be looking at it first thing Monday morning so lets hope its just booster failure.   Still, blows to have this type of problem with a new vehicle.   Just glad I wasn't going highway speed coming up on  slow traffic or a traffic light.   I would not have been able to stop.  I might not be here right now if that had occurred. 
Dealership has been A+  so far.   
Just wanted to share.   BTW, you can stop the vehicle but you better be slamming the brake pedal to the floor and it still takes a bit to get it to stop.
And with steering, the slower you go the harder it is to turn.   Been along time since I have driven a vehicle without  power steering.
 

Both power steering and brakes run off the same pump, not sure if it’s belt driven or not


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[fly53usmc]

Yes, that's what the service guy said.   Hope it is an easy fix and not a bigger problem.

[kylant]

you should probably have them cancel the deal on that truck and get into another one.

i would be pissed and have a bad taste in my mouth about that one