No key fob detected, no audio, column steering lock

[Rob505]

Hi i’m having a big problem with my Sierra 2500 HD I’ve taken it to the dealer and they have not been able to figure it out. It happens intermittently but what is occurring is that at times my remote is unable to lock and unlock the door passively by pressing the button on the handle. However when I use the buttons on the remote it works. Also when I get into the car it says that the remote is not recognized and I have to put the remote in the pocket in order to start the car also when this is happening I cannot listen to the blinker sounds and no sound from the radio. I really need help in figuring this out. Has someone else had this happen and if so what have you found out. Thank you in advance. 

[Rob505]

By the way its a 2022

[Another JR]

Does it happen with both fobs?

[Rob505]

Yea its with both. 
also after a few hours or a day or two it starts to work as normal and the audio comes back. Not sure how the audio is connected to passive lock/unlock. 

[Another JR]

I have not had this issue, and the dealer or you probably thought of this already, but the first two things I’d try is new batteries in the fobs, and making sure you aren’t getting interference from another radio device like a cell phone. 

[Rob505]

Yea will definitely give that a try tmw. Much appreciate the input. 

[Rob505]

Unfortunately did not work. Also the rear window by the truck bed is not working. 

[GMCustomerService]

On 8/18/2022 at 10:01 PM, Rob505 said:

Hi i’m having a big problem with my Sierra 2500 HD I’ve taken it to the dealer and they have not been able to figure it out. It happens intermittently but what is occurring is that at times my remote is unable to lock and unlock the door passively by pressing the button on the handle. However when I use the buttons on the remote it works. Also when I get into the car it says that the remote is not recognized and I have to put the remote in the pocket in order to start the car also when this is happening I cannot listen to the blinker sounds and no sound from the radio. I really need help in figuring this out. Has someone else had this happen and if so what have you found out. Thank you in advance. 

This is certainly not what we like to hear, Rob505.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your Sierra 2500 HD. To do so, please send an email to [email protected] with ATTN: Rob505/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
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