No sound coming from Bluetooth, radio, & can't hear the turn signals when they are turned on

[Bobby78]

Just bought this GMC Denali 2024 2 weeks ago.   This is my First GM vehicle that I have purchased.  My new truck has had an intermittent issue when I start my vehicle the radio, Bluetooth & the sound the turn signals make when they are turned on does not work.  I have no sound from radio.  Can't hear my calls on Bluetooth.  Can't hear my turn signals when I'm making a turn.  Went on YouTube & I've seen videos to do a restart procedure on the infotainment unit.  Wondering if there has been a fix for this yet?  Also has anyone else experienced this issue?  What other problems has anyone else encountered as well with the infotainment system? 

[Niklasbraun]

I'm curious, did you try restarting the infotainment unit? I had a Bluetooth problem too, and while a restart helped for a bit, it didn't totally fix things. What finally worked for me was disconnecting all paired devices and doing a factory reset on the infotainment system. It's a bit of a hassle, but it sorted out my Bluetooth issues in the end.
 

[customdriver]

I have the same problem with my 2019. Not a good sign that GM hasn't bothered to fix this after 5 years.

[CSKchevy1]

Restarting the vehicle or resetting the informat only does a quick solution but not a solid fix. This has happened to me multiple times and I have reset the informat and restarted the vehicle, and the problem still happens. Probably say about once a month. I’m taking into the dealership next week. 

[Donnie Parker]

My 2024 Gmc 2500 is doing same thing has there been a fix?

[redwngr]

And it might be that the phone needs a reboot and/or a software update.

 

 

[gbirk7]

On 11/26/2024 at 11:42 AM, Donnie Parker said:

My 2024 Gmc 2500 is doing same thing has there been a fix?

I took my 24 LTZ in 5 times before they finally replaced the amplifier.   Has not done it since.  It's been over a month.   putting the vehicle in park and holding the end call button until it resets is not a fix.  I would have to turn my truck off, get out and let it set for at least 10 minutes to get it to reset and the volume to come back.  now, it will lose volume for a second every now and then, but that I can deal with.  Losing volume on a trip was not exceptable.  They are well aware of it and hope you just give up.  i uploaded document left in my truck.

Left in Truck June 1st visit2.pdf

[Ta4122]

I have been having the same issue for over a year in my ‘24 1500. No sound at all randomly and it will magically fix itself after the truck sits for awhile. I’ve taken it to the dealership multiple times and they either say it needed an update or they couldn’t replicate the issue (which obviously makes sense cause it happens randomly). 

I’ve also had issues where all of my preset channels just get erased (has happened at least 5 times in last year).

[GMCustomerService]

5 hours ago, Ta4122 said:

I have been having the same issue for over a year in my ‘24 1500. No sound at all randomly and it will magically fix itself after the truck sits for awhile. I’ve taken it to the dealership multiple times and they either say it needed an update or they couldn’t replicate the issue (which obviously makes sense cause it happens randomly). 

I’ve also had issues where all of my preset channels just get erased (has happened at least 5 times in last year).

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