2023 Chevy Silverado 1500 Bouncing like it has a bad shock absorber at highway speeds.

[Ben Abela]

My truck is feeling like it has a bad shock. It come and goes, it is not constant.

I took it to my dealer to check it out. They looked at the front end, balance 4 tires, adjusted the tire pressure and charged me $200.

As soon as I got on the highway and up to speed the bouncing is still there. Happens between 60 - 80mph. If it is still being a problem the dealer told me to bring it back and they would need it for the whole day to see if they can figure it out.

This was the 3rd time it has been in for this problem. Every time they balanced the tires and it does not fix the problem.

I am calling the Dealer back to see what the next step is.

2023 Chevy Silverado 1500 LT

VIN: 1GCUDDED6PZ332622

Mileage: 24372

Any help would be greatly appreciated.

Thanks

Ben

[Ben Abela]

Just got off the phone with the Dealer. They want to hook up a Pico scope to my truck and see where the vibration/bounce is coming from. Then they will swap tire from another vehicle and see if that takes care of the bounce. They will closely inspect the front end parts for for any defective parts.

They said it could take 2 to 3 day to diagnose the truck. They now are telling me that this diagnoses will cost me about $400. 

This truck is still under warranty for 11,500 more miles. I would like to get this repaired before the warranty is done.

Any guidance on this would be great.

Thanks

Ben

[GMCustomerService]

2 hours ago, Ben Abela said:

Just got off the phone with the Dealer. They want to hook up a Pico scope to my truck and see where the vibration/bounce is coming from. Then they will swap tire from another vehicle and see if that takes care of the bounce. They will closely inspect the front end parts for for any defective parts.

They said it could take 2 to 3 day to diagnose the truck. They now are telling me that this diagnoses will cost me about $400. 

This truck is still under warranty for 11,500 more miles. I would like to get this repaired before the warranty is done.

Any guidance on this would be great.

Thanks

Ben

Our team regrets to hear of this bouncing concern you are facing and would like to take the opportunity to learn more on our end. When you can, please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We will keep an eye out for your response. 

[GMCustomerService]

On 1/8/2025 at 12:07 PM, Ben Abela said:

Just got off the phone with the Dealer. They want to hook up a Pico scope to my truck and see where the vibration/bounce is coming from. Then they will swap tire from another vehicle and see if that takes care of the bounce. They will closely inspect the front end parts for for any defective parts.

They said it could take 2 to 3 day to diagnose the truck. They now are telling me that this diagnoses will cost me about $400. 

This truck is still under warranty for 11,500 more miles. I would like to get this repaired before the warranty is done.

Any guidance on this would be great.

Thanks

Ben

As mentioned, our team would like to help where we can for this matter. To ensure we can provide assistance, do send us am email to [email protected]. Thank you. 

[asilverblazer]

Why are you paying for warranty work?

[Ben Abela]

I was told by the dealer that it was a diagnoses fee.

I asked why it was not covered by warranty. That is what I was told.

Thanks

Ben

Edited January 10, 2025 by Ben Abela
more info

[GMCustomerService]

On 1/10/2025 at 5:08 AM, Ben Abela said:

I was told by the dealer that it was a diagnoses fee.

I asked why it was not covered by warranty. That is what I was told.

Thanks

Ben

We hope all is well. If you find that you are ever in need of assistance, we are just an email away.