CarPlay calls issue on 2025 HD

[euromade]

I’ve had a 2025 Chevy since 9/24 and no issues with calls until February of 2025 with phone calls connecting/disconnecting via wireless CarPlay.

my phone is always in the charging cradle and it all started in February.   On each call, randomly, while on a call the screen will loose the CarPlay icons, and 3-5 seconds later the icons would reappear and the call would be still connected.

So the call never disconnects, however I can’t her the caller, nor the caller can hear me. 
I do not have any issues while streaming CarPlay music or Apple Maps.

there were 2 iPhone updates since the problem started, so this must be something on the GMs end.

 

any ideas?

thank you!
 

[GMCustomerService]

18 hours ago, euromade said:

I’ve had a 2025 Chevy since 9/24 and no issues with calls until February of 2025 with phone calls connecting/disconnecting via wireless CarPlay.

my phone is always in the charging cradle and it all started in February.   On each call, randomly, while on a call the screen will loose the CarPlay icons, and 3-5 seconds later the icons would reappear and the call would be still connected.

So the call never disconnects, however I can’t her the caller, nor the caller can hear me. 
I do not have any issues while streaming CarPlay music or Apple Maps.

there were 2 iPhone updates since the problem started, so this must be something on the GMs end.

 

any ideas?

thank you!
 

We recognize how annoying this concern must be. We would like to act as an extra layer of assistance, and ask that you reach out to our team via email at [email protected]. In your email, please be sure to include your VIN, along with your mileage and preferred dealerships name and address. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

[euromade]

Thank you.   I will submit my inquiry…

[bruceb58]

What happens if you aren't using carplay and just using the built in infotainment system?

[GMCustomerService]

On 4/13/2025 at 12:17 AM, euromade said:

I’ve had a 2025 Chevy since 9/24 and no issues with calls until February of 2025 with phone calls connecting/disconnecting via wireless CarPlay.

my phone is always in the charging cradle and it all started in February.   On each call, randomly, while on a call the screen will loose the CarPlay icons, and 3-5 seconds later the icons would reappear and the call would be still connected.

So the call never disconnects, however I can’t her the caller, nor the caller can hear me. 
I do not have any issues while streaming CarPlay music or Apple Maps.

there were 2 iPhone updates since the problem started, so this must be something on the GMs end.

 

any ideas?

thank you!
 

We know this must be an annoying issue, and we want to help. Will you please share your VIN with our team so we can take a look? We can be reached via email at [email protected]. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

[euromade]

Applied the latest iOS 18.4.1.   No resolution yet even though IOS change log mentioned a fix for the phone all issues with certain vehicles.   I thrived removing the phone and pairing it up again.