engine Knock from GM

[RyanbabZ71]

Got some very good feedback

 

Dear Mr. XXXXXXX

 

Thank you for your e-mail to the Chevrolet Internet Response Center.  

We understand and sincerely

apologize for the engine noise concern that you are experiencing with

your 2000 Chevy Silverado.

 

We have created a computer request with the information you have

provided.  Your request number is

XXXXXXX.  Please contact the Customer Assistance Center at the number

provided below for the most

timely resolution.  Providing your request number in all correspondence

will be greatly appreciated.

[Victory Red]

Is that the WHOLE email from them? Or is there more? Sounds like they just passed the buck over to Customer Service, and gave you some fancy number to make you feel good. I'm not putting you down or anything for what you did (it's actually great because most of the car buying public don't go as far as to write letter, etc... when they have a problem), but this email doesn't sound like much of a response to the problem we all have, except to offer their appologies. It may be the first step, but only if you keep on following up on your requests and complaints. Keep on their case!!  Or else they will surely forget about you. Good luck Ryan. Go get em.

[RyanbabZ71]

Sorry couldnt post the whole email but ill fill ya in

 

the rest asked for my vin, current milage, servicing dealership

 

there was some personal info stuff id rather not post then heres the rest

 

Whether you choose to call or e-mail us, please provide the following

additional information.  This

information is required to properly investigate your concern.

 

Vehicle Identification Number

Current Mileage

Current Dealer with whom you are working

Purchased new or used (if used, mileage at purchase)

[Victory Red]

If you don't mind me asking, what exactly did you send them to begin with, in order to receive this kind of a  response?

[RyanbabZ71]

Hello.  I am the owner of a 2000 Chevy Silverado with the 5.3 V-8

(Great truck).  However there is

one thing which is concerning me.  Back on 10/20/00 (7073 miles on the

truck) I had my truck in for

an engine noise.  It was determine by the tech to be normal (tested

with other vehicles).  It seems

to me this is a knocking noise.  After the tech explained this was

normal I kind of shurgged it off.

Well it is still occurring and I have close to 24K miles.  

My concern is that this is going to be a problem (engine damage) and

may show up after the 3yr/36000

mile warranty.

 

Thank you and I hope you will be able to possibly help my situation

[DallasZ71]

Sounds like the same response I got concerning the drive line clunk, the CS department will tell you to just take it back to the dealership for further investigation, or atleast that's what they told me...

[RyanbabZ71]

well i will drive my service dept nuts then. I have so many nit picky crap i can go in for.  Can you say once a wk visits?

[DigUout]

Good letter from you and nice response from GM.  Hope it all gets worked out for you -

[chevy4x4trucks]

Ryan, you gotta start giving them your last name and stop calling your self "Mr. XXXXX"  I mean, that's gotta be worse than XXX.

[RyanbabZ71]

i left that off.  Id rather everyone not know my last name OK?

[DigUout]

You'll tell us what you get the gf for Xmas, that you beat your brother, you ski like a 9 yeard old, your first semester GPA and how you can't get a jobby job, but no last name?  ???   Is this some covert condition relating to the job offer from Newbie?

 

 (I bet Newbie has a pic of himself and Yassar Arafat in his sub-basement along with an antique lie detector, a toilet using cat named Jinxy, etc.......)

[RyanbabZ71]

shhhhh youll blow my cover

 

DARNIT now i gotta change my gmtc username

 

if you really want my last name email me and i am sure you will see it (when you get the mail back itll have my name)

[BigBlackMotor]

I have started up a GM Piston Slap web site.  You can view it at http://www.gmpistonslap.cjb.net

 

There seems to be a growing number of people who aren't going to take GM's lies any longer.  Please join us!  The fun hasn't even started yet.  Bear with me because the site is still under construction....

[RyanbabZ71]

i dont have the engine knock bad it actually come and goes. If it was normal dont ya think it would always be there?

 

I got the ball rolling and nothing better to do so hey why not go for it.

[jst4f]

Ryan,  Sounds to me like you got off to a good start.  All you can do now is follow up with GM and hope for the best.  I think you were very smart to start this with GM prior to 30K miles.  If they do right by you and fix the truck, your done.  If they don't,  well you have started a good paper trail.  Please keep us posted on how it goes.  Best of luck.