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Another Trip To The Dealer

KTSTEEL

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KTSTEEL Enthusiast

KTSTEEL

Posted
Posted

Well it came time again to take me truck back to the the dealer and get a few things looked at. 2004 sierra 2500HD, 71,000 miles

 

1: I had to stop suddenly and the wheel and truck jerked to the left really bad. It just happened that one time.

 

2: Occasionally I get a cluck in the rear when accelerating from a stop.

 

3: They replaced my intake a few months ago due to it being warped and throwing engine codes. Ever since then I get a whistling noise at approx 2000 rpm. Very annoying.

 

4: engine light came on and then went off a day later.

 

 

Picked up the truck today and was told that everything was "operating as designed". They couldn't duplicate any of the problems. They told me that the engine light coming on was nothing to be concerned about.

 

Boy was I pissed.

 

Because they couldn't re-create the problem I guess it doesn't exist.

 

I told them, why would I take a day off of work, (I use the truck for my job), and give you my truck and tell you problems with it that don't exist?

 

They wouldn't take a ride with me so I could re-create the whistling noise that started when they replaced the intake.

 

Maybe its time to go to the local Chevy dealership service center. They might have techs that care.

 

Are there any of the problems that I listed that GM came out with TSB's for? I think the clunk in the rear had one.

 

Thanks

 

Tom

Nice rig Enthusiast

Nice rig

Posted
Posted

Your clunk may be the slip yolk, as for the dealer...it sucks but if they cant duplicate it they can't troubleshoot it.

wellinghurst Enthusiast

wellinghurst

Posted
Posted
Your clunk may be the slip yolk, as for the dealer...it sucks but if they cant duplicate it they can't troubleshoot it.

 

 

They make money by fixing problems, and they want to make money, but if they can't replicate the problem, that leaves you both stuck. My brother is a tech at a Pontiac dealer and they had a guy with a WS6 come in 10 times about it stalling and my brother could never get it to stall. They guy let him drive it around for a week (lucky him), and it finally stalled after about 5 days. He fixed whatever it was, but you can see that the guy had to leave it at the dealer for a week.

Zembonez Senior Enthusiast

Zembonez

Posted
Posted

I agree with the others here. The dealer certainly wants to repair any problem it can get paid for. That's why they have a service staff. You do have to realize that every problem (except the whistle) is a problem that either happened once or happens every once in a while... Pretty hard to find stuff. The dealer doesn't have a crystal ball.

 

The pull to the left was most likely a traction differential between the two front wheels when you had to panic stop. One wheel had more bite than the other. If it hasn't happened again I doubt seriously if it had a mechanical cause. Worn out or broken suspension stuff doesn't come and go and your truck is certainly not worn out.

 

Your check engine light can be triggered by many things (like a loose fuel cap) and does "fix" itself often. Unless there was a residual code in the system, the dealer has no way of knowing what that might have been. An actual problem would result in a code.

 

The clunk in the rear end is a common issue with the slip yoke. I've had several trucks that did it on occasion. Fixable, yes. But they would have to have be able to duplicate it there to make sure that was it. I say pull the drive shaft, lube the splines of the yoke with marine grade synthetic grease and the problem is gone.

 

Good luck with your truck.

Grip72 Enthusiast

Grip72

Posted
Posted
Well it came time again to take me truck back to the the dealer and get a few things looked at. 2004 sierra 2500HD, 71,000 miles

 

1: I had to stop suddenly and the wheel and truck jerked to the left really bad. It just happened that one time.

 

 

2: Occasionally I get a cluck in the rear when accelerating from a stop.

 

3: They replaced my intake a few months ago due to it being warped and throwing engine codes. Ever since then I get a whistling noise at approx 2000 rpm. Very annoying.

 

4: engine light came on and then went off a day later.

 

 

Picked up the truck today and was told that everything was "operating as designed". They couldn't duplicate any of the problems. They told me that the engine light coming on was nothing to be concerned about.

 

Boy was I pissed.

 

Because they couldn't re-create the problem I guess it doesn't exist.

 

I told them, why would I take a day off of work, (I use the truck for my job), and give you my truck and tell you problems with it that don't exist?

 

They wouldn't take a ride with me so I could re-create the whistling noise that started when they replaced the intake.

 

Maybe its time to go to the local Chevy dealership service center. They might have techs that care.

 

Are there any of the problems that I listed that GM came out with TSB's for? I think the clunk in the rear had one.

 

Thanks

 

Tom

you are paranoid lmfao

KTSTEEL Enthusiast

KTSTEEL

Posted
  • Author
Posted

Thanks for the responses. I understand about duplicating the problem is sometimes difficult. You also have to understand that it is hard for me to arrange a day to give up my truck for a day, because of the work that I do. If it was me behind the desk at the dealer, and a customer came in and listed symptoms for a problem (like the rear clunk), and it is a known problem. I would just go ahead and fix it. Even if it couldnt be duplicated. What does it really cost them to grease the slip yoke? Its all warranty, they still get paid from GM, right?

 

 

I bet you that if I was paying out of my pocket, more time would have been spent on my truck and maybe a few things fixed.

 

Tom

minibike132 Senior Enthusiast

minibike132

Posted
Posted

Sure we get paid once. If you come back with the same problem and we find something actually causing the issue then we fix that. Cut to a couple weeks late and the avm is there checking ro's and finds we greased that didn't fix and we replaced something he can take that money away. You know who pays for an incorrect guess me not GM.

omegafiler Senior Enthusiast

omegafiler

Posted
Posted

Yeah, in my experience, if you can't recreate it with the service rep in the vehicle, or there isn't a TSB on it, it probably won't get fixed. And if they won't even go for a ride, try another dealer. I always point out the visible issues and/or go for a ride with the service manager to show them all the issues. That normally works fairly well.

 

If I think it's a severe issue that can't be created, I'll at least make sure they have it documented. Then if something does break, at least they were "aware" of the problem. Gotta love ext'd warranties. :D

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
Thanks for the responses. I understand about duplicating the problem is sometimes difficult. You also have to understand that it is hard for me to arrange a day to give up my truck for a day, because of the work that I do. If it was me behind the desk at the dealer, and a customer came in and listed symptoms for a problem (like the rear clunk), and it is a known problem. I would just go ahead and fix it. Even if it couldnt be duplicated. What does it really cost them to grease the slip yoke? Its all warranty, they still get paid from GM, right?

 

 

I bet you that if I was paying out of my pocket, more time would have been spent on my truck and maybe a few things fixed.

 

Tom

Warranty repairs are not an open checkbook like a lot of folks think they are. Everything must be authorized. Even the repairs that do get authorized are subject to an audit that can take away payment. It can get tricky. Most dealers have a warranty clerk whose job it is to "sell" warranty claims to GM.

 

Understand this Tom... we aren't saying that there never was an issue and I'm not saying you are nuts. I'm just saying that is a difficult situation for both dealer and customer when a problem doesn't show up on a service visit. I think a civil chat with the Service Manager might help smooth out things. I'm certainly with ya on the "finding time to take the truck in" thing. What a pain that is.

 

Good luck!

pm26 Senior Enthusiast

pm26

Posted
Posted
Your clunk may be the slip yolk, as for the dealer...it sucks but if they cant duplicate it they can't troubleshoot it.

 

No, it's slip YOKE. Yolk is gooey, yellow and is usually found inside an egg. :D

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
Your clunk may be the slip yolk, as for the dealer...it sucks but if they cant duplicate it they can't troubleshoot it.

 

No, it's slip YOKE. Yolk is gooey, yellow and is usually found inside an egg.

:P

 

I think he nailed ya on that one Chris :D:crackup::D

gmtech4 Senior Enthusiast

gmtech4

Posted
Posted
Your clunk may be the slip yolk, as for the dealer...it sucks but if they cant duplicate it they can't troubleshoot it.

 

No, it's slip YOKE. Yolk is gooey, yellow and is usually found inside an egg.

:crackup:

 

I think he nailed ya on that one Chris :crackup::crackup::crackup:

 

 

you guys are all nuts ,funny too ,same up here in canuck land ,I used to work at a dealer in northern canada,and they were under a microscope because of all the warrenty that went thru ,during an audit ,they cut a check for a quarter mill back to the general,so the stories have to be perfect with specs and the whole nine yards,read the post of the broken oil pump in ask a tech,cheers guys. p.s ,I'm afraid of clowns,lol.

beans05gmc Enthusiast

beans05gmc

Posted
Posted

i think that my 2005 gmc 2500 hd has the yoke slip problem also, it feels like when i start off from a stop and it almost slips/clunks then moves, but it only happens on occasion!

Nice rig Enthusiast

Nice rig

Posted
Posted
Your clunk may be the slip yolk, as for the dealer...it sucks but if they cant duplicate it they can't troubleshoot it.

 

No, it's slip YOKE. Yolk is gooey, yellow and is usually found inside an egg.

:lol:

 

I think he nailed ya on that one Chris :lol::D:rollin:

 

Yea Yea Yea :cheers:

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