Sir-gm1 Stopped Working

JFree · March 11, 2009

I installed the SIR-GM1 with the 1 foot pigtail, replacing my XM module. I called Sirius, paid for activation plus one month's service, and 4 hours later, I went to drive home from work, and all I get is 'XM ERROR' on the HU display.

Anyone have any experience with this? I googled and come up with a few things, like shutting the key off and opening/closing the door, but that did not work. I called Sirius, and they were no help at all.

Anyone know a way to reset these devices, or anyone ever fixed this issue?

stadt11 · March 11, 2009

I called Sirius, and they were no help at all.

Don't call Sirius, call Directed - http://www.directed.com/ContactUs/TechnicalSupport.aspx

JFree · March 11, 2009

I called Sirius, and they were no help at all.

Don't call Sirius, call Directed - http://www.directed.com/ContactUs/TechnicalSupport.aspx

They said as of Febuary 1st, 2009, they handed support of all of their sirius products to Sirius.

Sirius walked me through some troubleshooting steps, mainly turn HU off, unplug and plug back in, try it. Turn HU off, open door, close door, try it. Disconnect battery, reconnect, turn HU on, try it.

So they determined it was a bad unit. They told me to go to a Radio Shack and have them test the unit.

I am headed out to one this afternoon.

stadt11 · March 12, 2009

How'd it go Jeff?

From what I read online, the only fix is to completely shut off the vehicle, open & close the door & restart the vehicle - that's a shotty work-around!

JFree · March 12, 2009

How'd it go Jeff?

From what I read online, the only fix is to completely shut off the vehicle, open & close the door & restart the vehicle - that's a shotty work-around!

Radio Shack did not know what Sirius wanted them to do about my issue. I have to call Sirius back and get them to call the Radio Shack and give them instructions.

I'll post what I find out as soon as I can make the call.

JFree · March 13, 2009

The other retailer that Sirius said I can go to for help is Best Buy. I happened to be near one last night.

I went into Best Buy, told them I did not buy the item from Best Buy, and therefore I had no receipt. They looked around in their computer, returned the item for the current price at Best Buy, and then gave me that amount on a Best Buy gift card. They said this was because they felt bad because Sirius seemed to be giving me the run-around. Then they sent me to a neighboring Best Buy to pick up a new one with my new gift card, since the SIR-GM1 was not in stock at the Best Buy I was in. Apparently, they are a discontinued inventory item.

Anyhow, long story short, I now have a new SIR-GM1, sold to me from Best Buy. And the store I bought this one from has two more in stock, and told me if I have issues with this one, bring it back to them and not to bother calling Sirius for the Tech Support. They wanted to help me and now I will be a return Best Buy customer.

What great people I worked with. Danielle in Olympia WA Best Buy Customer Service went above and beyond to turn my problem into a positive experience.

I'll install the new unit this weekend and report back how well it works.

VR021302 · March 13, 2009

The other retailer that Sirius said I can go to for help is Best Buy. I happened to be near one last night.

I went into Best Buy, told them I did not buy the item from Best Buy, and therefore I had no receipt. They looked around in their computer, returned the item for the current price at Best Buy, and then gave me that amount on a Best Buy gift card. They said this was because they felt bad because Sirius seemed to be giving me the run-around. Then they sent me to a neighboring Best Buy to pick up a new one with my new gift card, since the SIR-GM1 was not in stock at the Best Buy I was in. Apparently, they are a discontinued inventory item.

Anyhow, long story short, I now have a new SIR-GM1, sold to me from Best Buy. And the store I bought this one from has two more in stock, and told me if I have issues with this one, bring it back to them and not to bother calling Sirius for the Tech Support. They wanted to help me and now I will be a return Best Buy customer.

What great people I worked with. Danielle in Olympia WA Best Buy Customer Service went above and beyond to turn my problem into a positive experience.

I'll install the new unit this weekend and report back how well it works.

HOLY CRAP, that is a rarity in this day that they would go that far to make a new customer. Glad you had a good experience there.

stadt11 · March 13, 2009

The other retailer that Sirius said I can go to for help is Best Buy. I happened to be near one last night.

I went into Best Buy, told them I did not buy the item from Best Buy, and therefore I had no receipt. They looked around in their computer, returned the item for the current price at Best Buy, and then gave me that amount on a Best Buy gift card. They said this was because they felt bad because Sirius seemed to be giving me the run-around. Then they sent me to a neighboring Best Buy to pick up a new one with my new gift card, since the SIR-GM1 was not in stock at the Best Buy I was in. Apparently, they are a discontinued inventory item.

Anyhow, long story short, I now have a new SIR-GM1, sold to me from Best Buy. And the store I bought this one from has two more in stock, and told me if I have issues with this one, bring it back to them and not to bother calling Sirius for the Tech Support. They wanted to help me and now I will be a return Best Buy customer.

What great people I worked with. Danielle in Olympia WA Best Buy Customer Service went above and beyond to turn my problem into a positive experience.

I'll install the new unit this weekend and report back how well it works.