Unhappy with service

Black2011 · October 22, 2012

It seems like every time I take my 2011 sierra in for repair or service, I end up leaving upset, speak with a manager and they offer me a free oil change to shut me up. This time, Im truly dissapointed to the point I am looking for a new place to receive service.

I took my truck in to have an axle seal replaced. (2011 with 30,000km, shouldnt need to replace any seals yet but whatever.) Went to pick it up at a pre-arranged time, the dealer is closed and My truck is locked in their compound. Fine, I have someone pick it up the next day (I had been working) and when I went to get it, I thought "what are the odds they cleaned the oil trail from the diff?" so I laid under my truck and this is what I find.

All 6 axleshaft bolts hand tight. This is one of 4 equally frustrating service encounters. I really hope there is better service to be had from GM somewhere. (Luckily there is 2 more GM dealers in the area, I am switching now!)

SarahsGMC · October 22, 2012

well that's shitty.. Idk how anyone can not finish a job completely.. Good luck finding a better shop, word of advice if you can, get a look at the service guys they have walking around.. If they look like a bunch of screw offs leave. My brother tells me the service guys in all of the branches of dealership he works at rod on and dink around with customer vehicles.. If I see young guys in the shop goofing around u best believe my trucks going nowhere near them.

Sent from my truck using TAPATALK

6Sixathome · October 22, 2012

No pride in their workmanship at all, bummer. Did you tighten up the bolts yourself or take it back in? Personally I would tighten them back up to torque spec, clean the diff, take pics to show them how it's done correctly and tell them they just lost a customer.

Squirrely · October 22, 2012

I had an Alternator die on me while I was driving to site. I managed to coast in right as the truck died... I had a full day and had to have my truck towed to the dealer to replace the alt. When I got it back that day I just took it for granted that all was good. Later that night I'm driving home and the truck dies on the I90 Bridge in Seattle. I get out to check and find that the battery cable isn't tightened on at all, and I had a loose connection to the new alt.

So I tightened everything up and fortunately was able to get going again.

I called the dealer the next day to let him know that his boy didn't finish the job. All they would tell me is that they did the work according to the manual... I guess the manual doesn't require tightening things back down.

I could never understand why they won't take responsibility for their mistake. Fortunately I can work on my rig, someone else may have towed it again.

Bad Bowtie2 · October 22, 2012

_{Those are so very sad stories....}

_{And they could have ended very differently too (SCARY).}

Shaners · October 22, 2012

That's too bad... I always take my truck to the dealer for service. They treat me right and do outstanding work.

Black2011 · October 23, 2012

I would happily pay for good service, and a warantee period is a great way to gain a customers business, so I dont understand why they wouldn't take the 5 minutes to check their work. Needless to say, I tightened it myself, and am intending to clean the diff tonight or tomorrow. I went tonight to get torque specs, and with 3 service rep's, noone could find me torque specs for this truck. I have the head service REP's direct line, due to prior crappy service, and I spoke to him to let him know what happened. I basically said "Thank goodness I checked, or your department may have had a significantly more expensive bill to pay when the shaft comes off and my diff blows apart." He agreed it was poor service and the technician will be spoken too. As a technician at a peterbilt dealership, I understand how crucial it is to have good service and happy customers. If I pulled stuff like that, I'd be fired. I really hope others havent experienced the same dissapointing service I have!!