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Dealer fails to make repair and take responsibility

navysanchez11

By navysanchez11
in Ask A GM Technician

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navysanchez11 Enthusiast

navysanchez11

Posted
Posted

Has anyone had problems like mine. Dealer (Reliable Chevrolet in Albuquerque,NM) does not take responsibility for the repair work. I explained my a/c control head goes out after thought to be repaired. I tried small auto shop prior to and they also thought they had it fixed. At least they refunded my money. I did explain this to the assistant service manager and they took on the job.

Day 1 - told me the repair is done and wanted to keep the vehicle to make sure.

Day 2 - Called them and was told I needed a new a/c control head and labor cost (tried to charge me the diagnostic cost as well) of almost $600. I approved thinking they got it figured out and good to go.
Day 3 - Went in to pay and they said no, needs at least 4-6 hrs work to fix. Cost would then escalate to over $1000 (estimate to take out the dash). Am I wrong in thinking they need to take responsibility for their work at some point and finish the repair at their cost? The owner called me and took no responsibility and said electrical problems are hard to fix sometimes. Needless to say to get my truck, I paid 1 hr diagnostic charge, cost for a/c control head, and shop fees. He reminded me that I got a new actuator at no cost and something else. I never received a call asking for approval of those items.

Any thoughts on this. Are my expectations too high?

gmtech4 Senior Enthusiast

gmtech4

Posted
Posted

you're tellin me that they didnt get approval for extra $400 ?,,,,sounds like half the story ,,,,,yes ,electrical is a PITA ,,,for some actuators the dash must go to a point ,,,,for an HVAC module door the whole dash and module comes out ,,,,what a fun time that is let me tell ya ,lol

 

is the truck fixed ?

 

some shops/dealers after getting to know their customers would do this (not call for auth) im surprised they didnt call ,

 

maybe the tech had to take the dash apart to access the actuator to check it as part the diagnostic process ,,,i hope you can understand that its a very complicated vehicle ...

 

i agree they messed up though,,,carry on bud !! lol

navysanchez11 Enthusiast

navysanchez11

Posted
  • Author
Posted

Not fixed....I realized recently that when first called, they said it is repaired and they would like to keep to make sure. Nothing said then about needing to replace the current ac control head (my ac head had dim lights which I told them). So apparently it was working when they thought they had fixed what needed to be repaired that was causing the past ac control head to burn out. The next day when they did whatever else they did must have caused my ac control head to burn out. In the end, I paid for a new one, installed and if I use it, it will also burn out. Odd thing is, since they installed in and I purchased their unit, it seems to me that it is under warrantee for 12 months.

GovTech4 - thanks for your thoughts.

navysanchez11 Enthusiast

navysanchez11

Posted
  • Author
Posted

I did not approve any further work after being told the costs would go up more. I did not feel comfortable saying yes again, then being told again that they have it fixed and then possibly have to hear 'no, not fixed' and want to charge more on top of everything else.

txab Senior Enthusiast

txab

Posted
Posted

Something odd here....views show as zero. The night I posted this, there were 7 views. I have several replies.

What in the heck are you talking about? 239 views as of this post

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