Dell Computers

[RyanbabZ71]

Dont even have my computer and im already ticked off

 

 

I pay for 2 day shipping right extra. Sent out thursday shipped friday. So 2 business days equal monday (TODAY). Still dont have it.

 

 

Call wonderful dell customer service 20 min to talk to someone (^#%#* computer messages) find out yea it shipped friday and it should have been delivered today. She says "we apologize". Ok so what about the extra money i paid for shipping? No answer. I had to threat to get a response. Told her if my computer isnt here tomorrow i want my shipping refunded. She said call back tomorrow if its no there

 

 

This is not a good start.

 

 

I have heard so many good things. Hopefully things will be better asap

 

 

unhappy

[HillHound]

Ryan,

Sorry to hear you're po'ed at Dell!  I'm on my second Dell right now and I've had good experiences so far.  We have a 366mhz Laptop that we used the past 3 yrs and we just got a new Dimension desktop a few months ago.  Both have been problem free so far.   The desktop we ordered did take a few weeks to arrive, but I did'nt pay for fast shipping.  

Good luck

???

[Zane]

Remember Ryan, today is/was a holiday!!!!

They don't consider them shippings days.

[RyanbabZ71]

The thing is i NEED it.  My computer i have now isnt reliable and i have a bunch of labs to work on.  i dont have word (long story) on this computer so i cant work on any of my homework at home

[chevy4x4trucks]

Maybe it was backordered  J/K.  It isn't Dell's fault, more than likely it was UPS or whoever they shipped it with.  Did you get a tracking number to see where it was?

[RyanbabZ71]

yea the lady at dell tracked it.  It is about a block away at the local UPS station

[chevy4x4trucks]

I hate it when UPS does that.  I know that if you get regular shipping they can sit on it for up to two weeks if they want.  I get everything sent UPS to my work, since UPS comes every day I usually get the package in about 3 days no matter what.

[DigUout]

Ryan-

 

Having just gone 6 weeks with my computer sitting in a box, I feel your pain.  I'm just glad I don't have to worry about homework anymore.  Unless the wife's "Honeydo list" counts... ;)

[patrick]

not trying to stir anything up, but if it was shipped on friday, 2 business days would be Tuesday. (I deal with this kind of thing every day at work)

The ship date is not included in the ship time for various reasons (mainly that the package is usually not picked up until close to EOB).  Monday would be next day service, not 2nd day (and it has nothing to do with the holiday, it was not a holiday for any carriers except USPS)

[RyanbabZ71]

It was sent out thursday night (8pm).  I questioned the lady from dell and specifically asked 2 day shipping would have been friday and monday and i should have got it monday.  She said yes (after checking the ups site).  So i should have gotten it yesterday.  She didnt know why it was hung up but i should have received it yesterday.  

[patrick]

File a claim with the carrier.  If it is UPS their 2 day service is generally guaranteed.

[chevy4x4trucks]

I just asked our UPS guy and they did deliver yesterday, it was not a company holiday, just an FYI for you.