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2013 captiva no power

sirdon

By sirdon
in Ask A GM Technician

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sirdon New Member

sirdon

Posted
Posted
Hello I purchased my GM certified 2013 Captiva in Jan 2014. Since the end of March the car randomly disengages all power and will not start or open. I towed the car to a dealership in Illinois they tested it for fours days couldn't find the issue and returned the vehicle to me. after 1 day the same issue occurred and kept reoccurring almost everyday. I brought the car back they had it for 5 days a...nd saw and replicated the problem, ( I showed them by hitting the fuse block the power returns)they replaced the ECM module and returned the car to me after a day and half the no power issue returned. I talked to Brenda at Chevy customer service x21566 I am dropping off the car again this Thursday. I am including a link video of the most recent no power issue from Sunday, any help you can give would be appreciated. I have a family member in the cancer center since April 4th and need a reliable car to travel to the hospital this is my third chevy in 5 years. I have never had an issue like this! Please help

 

Doug_Scott Senior Enthusiast

Doug_Scott

Posted
Posted

Make sure they get to watch the video as well. It will not help them diagnose it properly, but will show that what you are saying is what is happening.

What you have is an open circuit somewhere. I would really hope that someone has already taken the battery cables off and cleaned them, the put them back on securely. But, from the looks in the video, the cables look clean, and sometimes people just look at it and say, 'looks clean, must not be it', and never actually take them off and clean them.

 

If the problem in the fuse block(or holder), you should be able to unclip the entire assembly and see underneath it. If you want to bother, try lifting it up, flip it over, and check all the big wires to ensure they are firmly attached. You may also want to follow the battery cables to the next attachment point and verify connection is clean and tight.

gmtech4 Senior Enthusiast

gmtech4

Posted
Posted

im sorry but its not your problem to fix your car ,,,id return it for another ,,,that is one quirk of a certified GM used car

 

demand it ,,,enough is enough

 

thoughts for your family member ,,,,,

gtptyler Enthusiast

gtptyler

Posted
Posted

Those are just weird. Only fleets can get new ones and all of those leftover Saturn parts scare me

Duelin Enthusiast

Duelin

Posted
Posted

I agree with demanding on fixing it. If it looses all power( more than once) and it won't start. Then it can loose power while you are driving it. And I am sure you are aware of what happens when that occurs. Sames as all those units that are being recalled for ignition switches. Not a pleasant thought in my opinion.

truckofwinandawesome Senior Enthusiast

truckofwinandawesome

Posted
Posted

that UBEC almost looks the same as the UBEC they used in the Aveos; there is a terminal in the Bottom Right Corner which is where the UBEC gets its Power From; make sure that 10mm Nut is Clean and Tight. if that is not the problem, unclip the UBEC from its Base, and make sure all of the connectors are clean and tight underneath (there's 3 Large Connectors, and a Small one.)

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