2015 YUKON NOISE IN CABIN

FogDucker · December 13, 2015

By the way, why the heck does it matter if you are in Canada, and why haven't you gone after them via a Lemon Law case? EDIT - I just read about how car companies divide support between Canada and the US. I think it's BS that they won't respond to you because you're North of the border. What a crock.

Apparently, Canada is treated as an "overseas organization" to GM USA. Detroit is a 3 hour drive from my home! I'd drive there in a heartbeat if it meant resolution. My dealership is actively trying to fix this - they've been great to deal with and I'm going to give them some time to work through the process. My next step is a complete axle replacement which was ordered exactly one month ago.

Other than the elephant in the room, the vibration/buffeting issue, GM hit a home run with the new Yukon. I drove up north this weekend for my son's hockey tournament and got just over 21mpg [11L/100km]! That's amazing for a 420hp powered vehicle that weighs nearly 6,000lbs.

GM engineers can accomplish all that yet not correct the vibrating/buffeting 18 months into production. That is a damn shame.

Zig10 · December 13, 2015

Apparently, Canada is treated as an "overseas organization" to GM USA. Detroit is a 3 hour drive from my home! I'd drive there in a heartbeat if it meant resolution. My dealership is actively trying to fix this - they've been great to deal with and I'm going to give them some time to work through the process. My next step is a complete axle replacement which was ordered exactly one month ago.

Other than the elephant in the room, the vibration/buffeting issue, GM hit a home run with the new Yukon. I drove up north this weekend for my son's hockey tournament and got just over 21mpg [11L/100km]! That's amazing for a 420hp powered vehicle that weighs nearly 6,000lbs.

GM engineers can accomplish all that yet not correct the vibrating/buffeting 18 months into production. That is a damn shame.

You have far more patience than I. Of course, when the sales manager and the dealership owner drove mine, both said they had to get out in less than 10 minutes because it was making them physically ill. Maybe mine is worse than some others, but I couldn't see spending one more day with that thing.

Can't call it a home run if they have the kinds of issues we're discussing here. More like someone hammered the ball and it went just barely foul. Close doesn't count.

You also must have far flatter terrain where you are, because I only got 20 MPG on nearly all highway driving on the one trip I tried to take with that car. To be fair, that is around 2.5 MPG better than my old 2010 Tahoe got, so there is an improvement.

Now I am very interested to see what this article has to say. I hope it mentions GM jerking their customers around instead of just replacing what they can't fix. It'll be 21 days without my vehicle (hopefully) by the time I get my replacement. THAT, more than anything, pisses me off. They know they have issues, they know the fixes rarely work, and they're still stalling with dealers and end-users over doing the right thing. I would be out of business in about 6 months if I handled issues with my clients in that fashion.

boazEarl8 · December 14, 2015

I'll put another reminder here, those of you with severe issues absolutely need to file a NHTSA complaint

I'm not completely dismissing the usefulness of the article, but it's far from the most efficient route

I've unfortunately had 3 recent vehicles have various recall/severe safety issues, and nothing happened from the manufacturer until people started complaining to the NHTSA

yahtzee · December 14, 2015

I'll put another reminder here, those of you with severe issues absolutely need to file a NHTSA complaint

I'm not completely dismissing the usefulness of the article, but it's far from the most efficient route

I've unfortunately had 3 recent vehicles have various recall/severe safety issues, and nothing happened from the manufacturer until people started complaining to the NHTSA

Depends on what each of us are looking to accomplish. I am actually in a situation where my dealer is bending over backwards to help me, including working directly with GM to replace my truck. I reached out to all of the auto rags and created the Facebook group so that we could reach more people much more effectively and efficiently. I view it as simply an additional avenue heading towards the same thing - getting a fix released for both issues.

EDIT: I can't file the NHTSB complaint as my vehicle isn't even in their system yet.

Edited December 14, 2015 by yahtzee

Elripster · December 14, 2015

I have some bad news. The buffeting is returning. My own inspection suggests the mid bows have come detached after the repair. I will contact the dealer tomorrow.

Frank

Zig10 · December 14, 2015

Depends on what each of us are looking to accomplish. I am actually in a situation where my dealer is bending over backwards to help me, including working directly with GM to replace my truck. I reached out to all of the auto rags and created the Facebook group so that we could reach more people much more effectively and efficiently. I view it as simply an additional avenue heading towards the same thing - getting a fix released for both issues.

EDIT: I can't file the NHTSB complaint as my vehicle isn't even in their system yet.

My dealership has also been working hard on the buyback / swap out, but GM has dragged their feet and decided to try to put their foot down on this one. The dealer is still pushing, and I believe it will get resolved. HOWEVER, why should it have come to that? The issue is known. If they want to test the car for the next three months, so be it, but replace it first. This is not anyone's fault but GM's.

When I called to get the case number openend, the GM rep I eventually spoke to told me first that they didn't have any engineers at GM (I laughed out loud), then she qualified and said she didn't have any that I could talk to, as the dealership technicians were GMs engineers as far as they were concerned. So, the dealership "engineers" decided the vehicle couldn't be fixed, and now GM decides that it isn't good enough, they must be wrong, so they want to send someone out to look at it. You can't have it both ways...

By the way, I just filed a complaint with the NHTSA. The vehicles are all on the list, but you have to scroll way down to get to the 2015 Yukon XL for some reason.

Edited December 14, 2015 by Zig10

yahtzee · December 14, 2015

My dealership has also been working hard on the buyback / swap out, but GM has dragged their feet and decided to try to put their foot down on this one. The dealer is still pushing, and I believe it will get resolved. HOWEVER, why should it have come to that? The issue is known. If they want to test the car for the next three months, so be it, but replace it first. This is not anyone's fault but GM's.

When I called to get the case number openend, the GM rep I eventually spoke to told me first that they didn't have any engineers at GM (I laughed out loud), then she qualified and said she didn't have any that I could talk to, as the dealership technicians were GMs engineers as far as they were concerned. So, the dealership "engineers" decided the vehicle couldn't be fixed, and now GM decides that it isn't good enough, they must be wrong, so they want to send someone out to look at it. You can't have it both ways...

By the way, I just filed a complaint with the NHTSA. The vehicles are all on the list, but you have to scroll way down to get to the 2015 Yukon XL for some reason.

I have a 2016 Yukon XL Denali. Didn't see it on the list. Agree that it's no one else's fault but GM's.

boazEarl8 · December 14, 2015

By the way, I just filed a complaint with the NHTSA. The vehicles are all on the list, but you have to scroll way down to get to the 2015 Yukon XL for some reason.

Awesome, our issue is there are 6 SKUs between 3 brands and 2 lengths so will take even more reporting unless we get lucky with 6-10 of the same SKU reporting this

Edited December 14, 2015 by boazEarl8

Zig10 · December 14, 2015

I have a 2016 Yukon XL Denali. Didn't see it on the list. Agree that it's no one else's fault but GM's.

My bad, man. I hope I don't have to do this again when (if) I get my new '16.

Cl Houn · December 14, 2015

That article publish yet?

Cl Houn · December 14, 2015

I have some bad news. The buffeting is returning. My own inspection suggests the mid bows have come detached after the repair. I will contact the dealer tomorrow.

Frank

How do you check if the bows become detached without removing?

Cl Houn · December 14, 2015

I would like to shop for a truck and be able to check the roof bows and if detached tell dealer to secure them before I buy and then test drive for the booming/buffeting

Edited December 14, 2015 by Cl Houn

Elripster · December 14, 2015

How do you check if the bows become detached without removing?

Just hit the roof with a closed fist and watch where it resonates. If you hit it in one side and see vibrations on the other the roof is floating. Do this at a few spots and you can get a good feel for where it is and is not attached.

Frank

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