2014 silverado paint issue

[klrrdr]

Free touch up paint. I have a tube of the 2014 GMC Sonoma red touch up paint purchased at dealer. Just used a drop to test color. In Yardley,PA across river from Trenton,NJ. Will meet you at park and ride just under Scudders Falls bridge in pa.

[Randy Rachel]

I have a 2014 Silverado- i contacted my Delaer when i noticed paint flaking on the bottom of my drivers door above the anti chip stuff. They picked up the truck this morning and brought me another truck to drive while they fix it. I also am in hopes this is only in this area on my truck and not the whole truck.

 

I did see this and informed my dealer when i called him.-

Have your dealer look up PIT5313: Paint Peeling Above Anti-Chip Area. For trucks built at Ft. Wayne Assembly (11th VIN Position = Z), Built Prior to 5/15/2014.

 

Does anybody know what the issue was the Plant had????

[Randy Rachel]

Got a new update. When they recived my truck they noticed paint issue under all doors under the trim molding. Dealer is fixing all doors on my truck. Paint shop said the paint must of had some kind of contamination under it as it just peeled of or flaked off when sanding but seemed to be stick closer to the moldings.

[xGMFANx]

Got a new update. When they recived my truck they noticed paint issue under all doors under the trim molding. Dealer is fixing all doors on my truck. Paint shop said the paint must of had some kind of contamination under it as it just peeled of or flaked off when sanding but seemed to be stick closer to the moldings.

Looks like you can add me to the paint flaking club as well. I just noticed mine today its got me totally bummed 40,000 dollar truck and now the paints falling off it you got to be kidding me. First thing I did was get online and check GM TRUCKS to see if others are having similar problems,and yup they are. Now the question is what should I do. Anybody having problems with there paint as well?

[pm26]

2014 Silverado LTZ

Paint is peeling on the drivers door. Truck is white in color and you can see the base white after it flakes off. Very poor paint adhesion. I sent my VIn into a customer GM person and I am in hopes they will open a case for my dealer to look and fix it. Truck has never been off the pavement and ahere paint has flaked off there is no chips or dents. IT JUST IS NOT STUCK to the truck. What gives?

 

Randy Rachel

You expect a good paint job for $ 45k? Get serious!

[pm26]

Looks like you can add me to the paint flaking club as well. I just noticed mine today its got me totally bummed 40,000 dollar truck and now the paints falling off it you got to be kidding me. First thing I did was get online and check GM TRUCKS to see if others are having similar problems,and yup they are. Now the question is what should I do. Anybody having problems with there paint as well?

GM has flushed quality control down the toilet. Is that so difficult to understand?

[j-ten-ner]

Any pics...?

 

so long

j-ten-ner

[xGMFANx]

Any pics...?

 

so long

j-ten-ner

Sorry no pics but there is three quarter size spots all on the drivers side door,doesn't look like any type of rock damage just flaking paint down to the base coat. Also the paint looks really thin in that area pretty much ruined my day when I saw that. The truck has never even been off road mostly highway driving. I will say this has been the best truck i've ever owned but a 2014 truck shouldn't be having issues with it's paint falling off. Wonder what its going to look like 5 years from now,i don't even want to think about it...

[anthonyltz]

Better yet I noticed My paint flaking back In September and my truck is still not repainted. Gm head quarters said they would cover it but . My dealer is giving me the run around. Every new vehicle has new paint warranty.

[GMCustomerService]

Looks like you can add me to the paint flaking club as well. I just noticed mine today its got me totally bummed 40,000 dollar truck and now the paints falling off it you got to be kidding me. First thing I did was get online and check GM TRUCKS to see if others are having similar problems,and yup they are. Now the question is what should I do. Anybody having problems with there paint as well?

Hello xGMFANx,

 

We're sorry to hear of your concerns with paint issues on your truck. If you're interested in taking it to the dealership we'd be glad to contact them on your behalf. Please send me a private message here on the site to discuss further!

 

Andraya

GM Customer Care

[GMCustomerService]

Better yet I noticed My paint flaking back In September and my truck is still not repainted. Gm head quarters said they would cover it but . My dealer is giving me the run around. Every new vehicle has new paint warranty.

 

Hello anthonyltz,

 

We are sorry to hear that! We'd be glad to look further into this and discuss your situation. Please send us a private message here on the site with your contact information and VIN.

 

Andraya

GM Customer Care

[anthonyltz]

I have already been in contact with gm customer service. They have assured me they have spoken with the auto body manager at my local dealer. And that he would call me in the next few days. That was 2 weeks ago... 50 thousand dollar truck and the paint is chipping after 2800 km. and now my passenger door seal is Leaking.

[Ventilator]

I have paint issues as well. First, mine never got the gravel guard behind the rear wheels, and there are spots of paint coming off on the rocker panels, doors and lower bedside. There is a spot in the gravel guard where there must have been an air bubble under the paint that is now missing as well. The small air dam in front of the rear wheel has a crack due to a void in the plastic.

 

Pointed them out to the Service Manager on September 30th, and he is blowing them off. It's now been 45 days, and right after the appointment he had the gall to send me a card to remind me about a survey which I did receive. Of course he wanted me to check completely satisfied in all the boxes, but if I answered it, they would not be happy. The sales was great, and the service has been good, but when it comes to the crappy paint or warranty replacement of that plastic part, I guess it is too much for them?

 

I am going to give him one more call with an ultimatum. Either they take care of it, or I'm going to have to go over their head. If I have to do that, I'm sure it will not be pleasant having to deal with them from that point on, but it is already getting to that point.

 

This is the worst paint I have ever seen on ANY vehicle, and I have seen plenty. Looked great when taking delivery, but this paint is so thin, you can't even believe it. And the gravel guard was never done right to begin with.

 

I seen a picture of a blue truck where it had about a 6" swath of paint missing on the doors right at the gravel guard and above. All I want is my truck to be taken care of like it should have been from the factory. They missed some steps in the process.

[anthonyltz]

Talked with the dealer today looks like I'm on a 2 month waiting list for my truck to be painted. and he recommended I put on running boards and 3m tape to prevent it from happening again! I almost had a stroke when he said that! I told him that he had better come up with the cash to do all of his recommendations... can't wait till its painted so I can trade to the Ford dealer across the street from these idiots.

[GMCustomerService]

Hey anthonyltz,

 

Thanks for the update. We’re very sorry for the negative experience and ongoing paint concerns. Since you mention already being in contact with our Customer Care team, please feel free to send us a PM with your VIN and case number. We’d be happy to review your case further.

 

Ventilator,

 

We apologize to hear you’re also experiencing paint issues and understand why this is concerning to you. Please feel free to send a PM if you’d like for us to contact the dealer on your behalf and look into this further. We’ll be on the lookout for any updates.

 

Sincerely,

 

Eddie A.

GM Customer Care