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Anyone used CAMVAP for truck buy back?

Adster

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Adster Enthusiast

Adster

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I have a 2014 Sierra that started with a slight vibration between 65-75kph that after 3 dealer services, 3 new tires and a new drive shaft, now has a much worse vibration between 60-80kph and a faint vibration at nearly all speeds now. It's going in for it's 4th service at a different dealer tomorrow, needless to say I'm not expecting it to get fixed.

 

So I'm looking at my options, I think the only thing that would make me happy is a straight trade to an identical 2015 without a dime out of my pocket and even reimburse for re-title and license fees.

 

Which brings me to CAMVAP (http://www.camvap.ca/faq/), Canada's version of the lemon laws in the US. It seems to cover about the same bases and force a arbitrated buy back on the car manufacturer, but have any Canadian forum users gone through the process and can shed some light on it? I just want to be prepared and know my options so I can more effectively push the dealer/GM for a trade.

 

I only consider a trade because I don't want to be out any more money than absolutely necessary. If I could get every dime back I'd go straight over to a Ford F150 and never touch a GM vehicle again and bad mouth them for the rest of my life over this.

 

Any input would help put me at ease, thanks.

DanMan_S Enthusiast

DanMan_S

Posted
Posted

I have a 2014 Sierra that started with a slight vibration between 65-75kph that after 3 dealer services, 3 new tires and a new drive shaft, now has a much worse vibration between 60-80kph and a faint vibration at nearly all speeds now. It's going in for it's 4th service at a different dealer tomorrow, needless to say I'm not expecting it to get fixed.

 

So I'm looking at my options, I think the only thing that would make me happy is a straight trade to an identical 2015 without a dime out of my pocket and even reimburse for re-title and license fees.

 

Which brings me to CAMVAP (http://www.camvap.ca/faq/), Canada's version of the lemon laws in the US. It seems to cover about the same bases and force a arbitrated buy back on the car manufacturer, but have any Canadian forum users gone through the process and can shed some light on it? I just want to be prepared and know my options so I can more effectively push the dealer/GM for a trade.

 

I only consider a trade because I don't want to be out any more money than absolutely necessary. If I could get every dime back I'd go straight over to a Ford F150 and never touch a GM vehicle again and bad mouth them for the rest of my life over this.

 

Any input would help put me at ease, thanks.

 

I had a family member that went through it in Alberta within the last 2 years. It ended up being a waste of time. The manufacturer (GM) fought the decision and they ended up giving up and trading the vehicle in on a ford. As much as the CAMVAP process said it's final and there is limited recourse once the decision is made, that's BS. If the manufacturer doesn't want to make right, they'll do whatever it takes to weasel out of it.

KingstonMom1976 Enthusiast

KingstonMom1976

Posted
Posted

I did it...a lowly female ;) , with my 2008 GMC Canyon....had over 350 hours of service in the first year I owned it. Had a complete service record printed off which clearly stated they could not fix the problem. Had an arbitrator all lined up and GM Called and settled using the CAMVAP formula. I bought two GM's after that and have not had an issue. The original dealership was terrible but I changed dealers and have not looked back and have felt completely looked after now. It was not that big of an issue and I followed all the steps.

CounterMeasure Enthusiast

CounterMeasure

Posted
Posted

While I can't advise you on that specific process, I'd suggest finding a reputable tire shop or speed shop with an RF balancer. Pay out of pocket for them to balance them, asking them to hit under 15lbs of force on warmed up tires, and see what they come up with. Think of it like a second opinion.

 

This will help prove if the problem is the vehicle, or the dealership. If its the dealership, the out of pocket fix will be cheap compared to going through the process. If it is the vehicle/tires, then that's one more piece of data to use against them in the process.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

Or have your dealer actually use the NVH process and get the equipment in place that will tell them where the vibration is coming from. GM has a very specific trouble shooting process in place for these trucks and it works as long as the dealer uses it.

  • 3 weeks later...
Adster Enthusiast

Adster

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Posted

Thanks for the feedback everyone, much appreciated.

 

I think they got it about 95% fixed this last time with the new gears in the rear diff, although I hate to call it good enough if it's not perfect, I'm going to give it a 2-3000km's to decide if i'm happy with it for good. Here's my long winded update post from other threads:

 

 

Well there is hope boys! Just got my 14 Sierra Crew SLT back yesterday and I'm tentatively calling it fixed (95% sure, have to drive it more to be sure).

 

It had a vibration only in the steering from 65-75kph originally. First service they replaced 2 tires and returned it with a worse vibe. 2nd service they replaced another tire and returned it slightly improved but not as good as it was originally. 3rd service they replaced the drive shaft, returned it with a dramatically worse vibration 60-80kph, that could be felt in the whole truck and a slight vibe at nearly all speeds.

 

So then I went in and ranted at the service manager for 20 minutes about a week after 3rd visit. He booked it in for the next day, then the service level improved quite a bit. Had a loaner waiting for me.

 

They had it for 11 days (due to waiting for parts) and replaced the rear diff gear case, crown and pinion gears and bearings. I believe they also rebalanced the drive shaft or possibly put the old original one back on. Boom, they got it, after I had lost all faith in them they turned around and redeemed themselves. I don't know if I'll ever think highly of GM again though, that's kind of ruined for me.

 

Also had them apply the headlight upgrade while it was in, it's a noticeable improvement I'd say.

 

So now after 2 months of dicking around with that I think I'm a happy camper, fingers crossed. Truck has 3800km on it now, was built and purchased in Sept/14.

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