Dealer Dent

[BrightWhiteDC]

Dealership is sending me $2650 for two dents they put in. Might get them popped out for $150 and lift the truck with the rest I'm pissed but they are going to fix it. Not much more that can happen. Maybe a free oil change or two.

 

 

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[dagwood2001]

discovered a slight dent (but noticeable) the day after I took my new truck home. It was really cloudy when I first drove it (they let me take it for a weekend and weather was shitty), and then night when I picked it up. Neither my son, me, or the saleswoman saw it. So, next AM, first day with my new rig, it's a beautiful Fall AM and boom I see it right away. Took it right to the dealership and they gave me a "we owe" slip on the spot, Not a second's hesitation. Gave me a nice 2014 that had just been turned and two days later I was happy.

 

Like others have said-shit happens, give them a chance.

[wurgs]

If they will switch you out a 2016 with same options at no price take it and run! If anything else it will be worth more at trade in later being a year newer and I personally think the new front end looks better.

[W1ck3dSiK]

A lot of these vehicles come in with damage and are fixed prior to being sold anyways. It happens.

 

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[Crewsin84]

A little more backstory. It wasn't the service department that dented my truck. It was the DVD headrest installer that did it leaving the service department bay. They comped the dealership for the install. Got my truck back last night and it looked flawless. Went to test the DVD players and they didn't work lol. Luckily I know wiring so I was able to figure out that the rap wire came out of the connector and blew the 3 amp fuse. All fixed all good. They did forget to put the usb hdmi interface in as well so I'll call them for that. I'm just glad I have my truck back and the dealership took care of me. They're also giving me back what they got back for the install so I can buy some truck goodies.

[2doorpost]

I found a ding in my last new car when it was being delivered to me. No big deal- Was PDR'd in 15 minutes. Dealer was cool about it and so was I.

 

My new truck got hit by some road debris 12 hours after I picked it up. That one was on me.

 

Stuff happens. I deal with it.

[Z45]

Just make sure its done right! Look it over real good and if you find the slightest evidence of a repair, make them correct it. Been there on that issue with a dealer body shop. They could have cared less if the job was done right.

[YJGUY]

I would be pissed, it hurts the value down the line. That being said, I worked at a Saab dealer in Vancouver when I was going to University, cars got dinged up all the time. Some were by staff (who never owned up to it) and other were by delivery trucks or other customers. The dealer always paid. They even took one car back (Saab 900 turbo) that had been sold but repaired while new. A light fell in a wind storm from one of the big poles and smashed the rear hatch. It was replaced and painted to match but never disclosed to the new buyer. About a month after he bought it he found a bunch of glass down by the spare tire and came in, he was not pleased so they gave him a new car.

 

I turned down a car that was damaged the day it was supposed to be delivered to me. Dealer here in Ottawa, I picked up the only black Murano they had left and it was in the showroom. They were pushing it out of the showroom backwards and caught the door on the building, bending it back to the fender. I came in and had a look but the whole door frame was twisted. They assured me they would replace the door and could pull the frame straight. I said no thanks, not on a new car. They ended up giving me the owners demo (next trim level up) with a couple thousand KM on it for the same price so I was happy with the extra features.