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They said the ports inside the console needed to be replaced. They ordered them and im here now getting them replaced. Funny thing is that after they looked at them the first time they started working agian. But I brought it back to have them replaced anyway and also do a system update

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Its definitely frustrating with a brand new truck, seems like a poor desin. Call ahead and ask them if they can order them before you even take it in. Took almost 10 days to get the part in. Good luck!

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  • 1 month later...

Hey Everyone,

 

I am sorry to hear that all of you are experiencing issues with your USB ports in your new Silverados. If you would like additional assistance with this issue and would like me to contact your dealer on your behalf, please do not hesitate to reach out. Additionally, please feel free to message me with any questions or concerns.

 

Best,

 

Anthony Z.

GM Customer Care

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2.000 miles on my 2016 Silverado. Ports worked on way home from work. Just went out for s drive an ports are dead. Beyond pissed that this has happened on a brand new truck! They better get it fixed.

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  • 1 month later...

They said the ports inside the console needed to be replaced. They ordered them and im here now getting them replaced. Funny thing is that after they looked at them the first time they started working agian. But I brought it back to have them replaced anyway and also do a system update

Same issue with my 2015 after a week or so I had it. Called the dealer and had them replaced

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Welcome to the life of owning electronics now a days. Regardless of how much you spent on your truck, these things do and will happen. Heck they even happen to top of the line luxury vehicles. Electronics/electrical systems are usually the most complained about thing for all makes and models now a days.

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  • 4 weeks later...

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