Service Driver Assist

daviddsims1 · August 13, 2017

I bought a 2014 Sierra SLT certified used and am having a strange issue. Whenever I get close enough to an object parking and the warning goes off, I get a service driver assist message that I have to reset. Is there a problem or are you forced to manually reset this warning every time?

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SteveBBB · August 13, 2017

You have a problem.

Justin101714 · August 13, 2017

Check under the drivers seat for a small black wire that connects to both sides of the seat bottom foam. There are two haptic motors left and right on the bottom pad. The wire to one normally breaks. You should be able to pull on the wire pretty firmly and it shouldn't pull out, if it does, it's that haptic motor. Replace it. Done a whole lot of these for that particular problem.

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hicountry · August 28, 2017

I have a 2014 High Country that I bought new. I started getting the Service Driver Assist message a few weeks ago and my setting changed to audio, could not set it to the seat vibrator. Truck only has less than 24000 miles but over 36 months old so warranty is out. Dropped it off at dealer the other day for oil change and tire rotation and asked them if they knew what might be wrong. Said they would check it.

When they called that it was ready, said the left haptic motor was bad in the seat and it would be $399 to replace it!

Once I recovered I told them to just forget it, I wasn't paying that. They said OK, they didn't have the part anyway but if I changed my mind they could have it the next day.

When I picked it up they charged me $105 "diagnostic fee" because I had asked them to check it. Of course that would apply to the $399 if I decided to let them fix it within 30 days.

Came home and did what I should have first, checked for this problem online. And there must be thousands out there with the same problem. Always the wires just break off. Even found a couple of youtube videos on how to fix it. And to top it off, this part says "Made In China" right on the box. And can be bought online for $39 (genuine GM part).

I don't know when I have been so steamed that GM would put this cheap Chinese junk in their Premium vehicles and then charge premium prices for replacing them when they fail. And evidently it's not a matter of if, but when they will fail.They need to be replacing them for free, and source from some place capable of making a quality part.

Pdiggity962 · March 31, 2021

Here is one though on this that i would like some help. I just replaced the haptic motor and the message is still there. Should I get another one for the other side or is there a module that it could be? 2014 Silverado high country. Thanks!