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USB C port not working.

Philipgonzales3
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GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 8/9/2022 at 2:57 PM, BigRed2000 said:

Bought an original NEW OEM Samsung charging/data cord from Samsung, for the "Type C" USB Dash infotainment system and not working, a friend owns a Z71 and his works with Android Auto, but when he plugs into mine "nothing", they need an over-current protection fuse built into the modules with a 3.3V surge protection reset button recessed in a hole that can be reset with a paper clip.  Either the module is burning out or the fuse on the mainboard of the infotainment system is getting fried.  Either way, for as much as you pay for the damn trucks you would think an engineer at GM would realize this and call their "Electronics Supplier" to solve the issue, and maybe get an interpreter to speak the suppliers language!  This is Bull Crap!

This is certainly not what we like to hear, BigRed2000.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your Z71. To do so, please send an email to [email protected] with ATTN: BigRed2000/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
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  • 2 months later...
Garrett Payment New Member

Garrett Payment

Posted
Posted (edited)

I have been having some issues with USB - not working periodically, no communication with my phone, won't even charge my phone. the only fix I found is while my phone is plugged in to USB C do a full factory reset on the stereo... Up till now I have thought it was my Google pixel phone that's the problem... This infotainment system is full of bugs... My phone will be paired via Bluetooth playing music but if I try and place a call it thinks it isn't paired to my phone so I have to select my already connected devices on the stereo and it may decide to connect properly. Also I have issues with it's data connection not having service for over an hour of driving ...

PXL_20221011_054326469.jpg

PXL_20221015_060316151.MP.jpg

Edited by Garrett Payment
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Garrett Payment New Member

Garrett Payment

Posted
Posted
On 10/24/2019 at 8:55 PM, leonidas711 said:

Just picked mine up today and both USB c and USB port aren't working, no charge, no lights etc. Cables are good. Dealer is going to check with service tomorrow.7b0364d42daa2e7ccb667301fe69e5ef.jpg

Sent from my SM-N975U using Tapatalk
 

Did you find a solution for this?

  • 1 year later...
TrentHoekstra New Member

TrentHoekstra

Posted
Posted

Did anyone figure out these issues ? 2019 1500 ltz and the charger ports under the radio and under the arm rest doesn’t work in my truck. Worked and then starting cutting in and out and now flat out don’t work. Have a radar detector in the cigarette lighter and it works perfectly fine

fjcanepa07 Enthusiast

fjcanepa07

Posted
Posted

i aswell have the issue. that unit does not work on my 23 silverado 2500. the back 2 usb in the back seat work but not this unit. dealer told me it was a bad unit and needed to be replaced but i just put a brand new one in and it still does not work. dealer told me the part is on back order.... i checked fuses aswell and made sure power is being sent to the unit from the plugs behind it, but i still have no carplay or power coming from the usb unit.

  • 9 months later...
TexasMade1981 New Member

TexasMade1981

Posted
Posted

Hello all I have a 2020 rst Silverado. Besides the passenger fuse to check is there any other fuses on the driver side or the engine fuse box I should be checking as well? Both my usb-c and usb-a not catching source. Tried original cable and other after market cables same no connection “apple play not turning green nor does android auto work for my android friends. Doesn’t catch source not charge at both ports. Now ports behind arm rest do work and charge devices. Any help is appreciated.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 3/6/2025 at 9:39 AM, TexasMade1981 said:

Hello all I have a 2020 rst Silverado. Besides the passenger fuse to check is there any other fuses on the driver side or the engine fuse box I should be checking as well? Both my usb-c and usb-a not catching source. Tried original cable and other after market cables same no connection “apple play not turning green nor does android auto work for my android friends. Doesn’t catch source not charge at both ports. Now ports behind arm rest do work and charge devices. Any help is appreciated.

As Social Care Advisors, our team works as an extra layer between the customer and the dealership. We would like to learn more about your concerns and connect you to a GM dealer who is best equipped to help. Please send us an email to [email protected], with “GM Truck Forums” and your username in the email subject line. We look forward to learning more.

By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

  • 2 months later...
bluemonstercali Enthusiast

bluemonstercali

Posted
Posted

2025 Sierra SLT, both my USB A and (1) of my USB C ports stopped working. Has anyone found a fix? I checked fuse f26 as well, and still nothing. I use this port daily to cast a video to the screen, and without these ports, it really hinders how I use my infotainment system. Any help would be appreciated.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
7 hours ago, bluemonstercali said:

2025 Sierra SLT, both my USB A and (1) of my USB C ports stopped working. Has anyone found a fix? I checked fuse f26 as well, and still nothing. I use this port daily to cast a video to the screen, and without these ports, it really hinders how I use my infotainment system. Any help would be appreciated.

Oh no, this is not what we expect from a new 2025, and we would like to learn more and get you back into the dealer so they can take a look. Please reach out to our team via email at [email protected] with your VIN so we can help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

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