USB C port not working.

[Philipgonzales3]

The one in the dash or whatever like in this example picture.   I tried a new cable and nothing.  It seems a little loose.  The USB port next to it works fine.  Any chance this is an easy fix?

 

 

Edited October 20, 2019 by Philipgonzales3

[leonidas711]

Just picked mine up today and both USB c and USB port aren't working, no charge, no lights etc. Cables are good. Dealer is going to check with service tomorrow.

Sent from my SM-N975U using Tapatalk

[RyanbabZ71]

Fuse?


Ryan B.

[JAshworth03]

Anyone get an answer here.  Exact same issue.  USB-A no problem.  USB-C dead.   The one in the armrest works fine, but no go on center just like original poster 

[Dinoshavbabies]

Add me to the USB-c not working.

[HistoryTeacher2020]

If item under warranty, have the dealership fix the fuse/new module(USB 2/USB 3). Easy to replace if out of warranty, not expensive.

[Jcollette33]

Please excuse my ignorance, but I always wondered what the smaller plug if for. And what’s the long narrow one for that’s inside the center console under the armrest?

[gemarsh]

1 hour ago, Jcollette33 said:

Please excuse my ignorance, but I always wondered what the smaller plug if for. And what’s the long narrow one for that’s inside the center console under the armrest?

Small plug is a USB c port. The long narrow slot is for a SD memory card.

[redwngr]

On 2/9/2021 at 10:10 PM, gemarsh said:

Small plug is a USB c port. The long narrow slot is for a SD memory card.

Both are usb ports. 

A usb-c and a 'regular' usb . 

 

Pic in post by leonidas711 shows a cable plugged in to it.

[gemarsh]

37 minutes ago, redwngr said:

Both are usb ports. 

A usb-c and a 'regular' usb . 

 

Pic in post by leonidas711 shows a cable plugged in to it.

Correct.

 

But Jcollette33 was asking about what he had in the center console under the armrest. 

[GMCSierra99]

I just got a 19 Sierra AT4 and was reading the manual (I know read the directions right hahaha) and it said to use the original usb-c cord the phone came with as aftermarket cords my not work. Just a thought that might be worth a try.   

[garyo]

Something else on the USB C, I believe that is used for charging only. Make sure when you get the USB C cable that it is rated for charging or it won't work. There are a lot of cheapie USB C cables so get a good one. I use the port to charge my laptop and it woks quite well.

 

garyo

[KurtT]

The USB-C port in my 2019 Silverado RST stopped working, I initially thought it was a bad cable, which it wasn't. I then pulled fuse F26 located on the passenger side of the dashboard, which reset power to the USB port assembly and it fixed the issue. I hope this helps.

[GMCustomerService]

On 7/16/2022 at 1:26 PM, KurtT said:

The USB-C port in my 2019 Silverado RST stopped working, I initially thought it was a bad cable, which it wasn't. I then pulled fuse F26 located on the passenger side of the dashboard, which reset power to the USB port assembly and it fixed the issue. I hope this helps.

This is certainly not what we like to hear, KurtT.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 Silverado RST. To do so, please send an email to [email protected] with ATTN: KurtT/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[BigRed2000]

On 2/11/2021 at 2:24 PM, GMCSierra99 said:

I just got a 19 Sierra AT4 and was reading the manual (I know read the directions right hahaha) and it said to use the original usb-c cord the phone came with as aftermarket cords my not work. Just a thought that might be worth a try.   

Bought an original NEW OEM Samsung charging/data cord from Samsung, for the "Type C" USB Dash infotainment system and not working, a friend owns a Z71 and his works with Android Auto, but when he plugs into mine "nothing", they need an over-current protection fuse built into the modules with a 3.3V surge protection reset button recessed in a hole that can be reset with a paper clip.  Either the module is burning out or the fuse on the mainboard of the infotainment system is getting fried.  Either way, for as much as you pay for the damn trucks you would think an engineer at GM would realize this and call their "Electronics Supplier" to solve the issue, and maybe get an interpreter to speak the suppliers language!  This is Bull Crap!