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Just thought I'd post this here as to the resolution.  Sorry I don't have images.

 

If your tailgate ever gets stuck closed, you can hear the latch but it's not dropping.  There's a set of arms on each side that release it.  They CAN pop off if they weren't installed properly.  Just got back from the dealer and it was about a 15 minute fix to remove the torx screws and slap the arm back on.

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