OTA Updates

Jus Cruisin · May 6, 2023

I did a little driving today and didn't notice any differences. No highway, so no Super Cruise today.

MTY55 · May 7, 2023

17 hours ago, Jus Cruisin said:

I did a little driving today and didn't notice any differences. No highway, so no Super Cruise today.

My latest update installed 3/30/ 2023 was GM N22-239253. This is supposed to make improvements to Automatic Lane Changes within Super Cruise. I don't have Super Cruise. So I can't say anything about it. But the big improvement I have seen to date is my wireless phone charger is actually working as it should. I haven't experienced any issues with intellibeans and the tailgate lock out that some have mentioned. Hope everything works out for you.

Jus Cruisin · May 7, 2023

9 minutes ago, MTY55 said:

My latest update installed 3/30/ 2023 was GM N22-239253. This is supposed to make improvements to Automatic Lane Changes within Super Cruise. I don't have Super Cruise. So I can't say anything about it. But the big improvement I have seen to date is my wireless phone charger is actually working as it should. I haven't experienced any issues with intellibeans and the tailgate lock out that some have mentioned. Hope everything works out for you.

My update ended in 9480. I assume mine was built with your update. My wireless charger has been flawless with both Samsung phones in my household. Super Cruise hasn't had lane change problems. In fact, last week I was running along I-94 using Super Cruise and it actually changed lanes to pass a vehicle in front sooner than I realized I was going to need to pass. So good to go, I guess. Like I stated, mine just gave me the option to opt out of further updates by not accepting this one.

Rinconmike · May 7, 2023

I have a 2023 Sierra Denali Ultimate produced 1/10/23 and finally took delivery on 4/28/23. Yesterday I got the update GM N22-2379480. I have Super Cruise and Lane Change does not work at all (I have another thread on this). Either manual or automatic. Both before and after this update. Perhaps now that I have GM N22-2379480, I will get the next update and maybe that will fix Super Cruise and it is not a hardware issue! Dealer and GM apparently have no clue what the issue is and just guessing.

Jus Cruisin · May 7, 2023

13 minutes ago, Rinconmike said:

I have a 2023 Sierra Denali Ultimate produced 1/10/23 and finally took delivery on 4/28/23. Yesterday I got the update GM N22-2379480. I have Super Cruise and Lane Change does not work at all (I have another thread on this). Either manual or automatic. Both before and after this update. Perhaps now that I have GM N22-2379480, I will get the next update and maybe that will fix Super Cruise and it is not a hardware issue! Dealer and GM apparently have no clue what the issue is and just guessing.

You are going to want to get the factory service rep involved. Find out when he/she is going to be at your dealership and set up a meeting. They should roll through every 2 or 3 weeks.

Rinconmike · May 7, 2023

7 minutes ago, Jus Cruisin said:

You are going to want to get the factory service rep involved. Find out when he/she is going to be at your dealership and set up a meeting. They should roll through every 2 or 3 weeks.

Thanks. Do I do that through the local dealer? Or do I get a hold of GM? The service advisor was very frustrating with this. When I picked up the car I was able to speak the mechanic working on it when he brought the keys to the advisor. He was more reasonable to speak to but only said all he can do is what GM is telling him to do and next step would be to take the console off to find the part number for the image processing module which they have to order and wont know if it is back ordered until they get the part number from the existing module.

I called Onstar just now and they are sending a refresh to the truck. I doubt that will work. They said call back tomorrow during regular business hours and they will connect me to GM. I will ask them about the Factory Service Rep.

Edited May 7, 2023 by Rinconmike

Jus Cruisin · May 7, 2023

Ask to speak with tha Service Mgr and explain your concerns. Ask to meet with the GM rep. I'm assuming they still do that. You'll never get through to anyone using GM Customer service. But, insist you want a factory rep involved now.

MTY55 · May 8, 2023

23 hours ago, Rinconmike said:

I have a 2023 Sierra Denali Ultimate produced 1/10/23 and finally took delivery on 4/28/23. Yesterday I got the update GM N22-2379480. I have Super Cruise and Lane Change does not work at all (I have another thread on this). Either manual or automatic. Both before and after this update. Perhaps now that I have GM N22-2379480, I will get the next update and maybe that will fix Super Cruise and it is not a hardware issue! Dealer and GM apparently have no clue what the issue is and just guessing.

This is my update history shown on MY GMC app. Looks like 9480 is an older update. My latest update was installed 3/30/23. According to the history GM N22-239253 the one downloaded on 3/30 it addresses Super Cruise lane change issues. Whether it makes a difference I have a Denali not an Ultimate. Check your dealer maybe they can manually load the latest

MrLeadFoot · May 8, 2023

Yesterday I was notified of a new software update. I am afraid to install it, because I don't want to lose the ability to keep my cameras on while driving, although I would like my intellibeams to stay on after cycling the ignition. Has anybody done this update, and still have their cameras working while driving?

Edited May 8, 2023 by MrLeadFoot

Rinconmike · May 8, 2023

Saturday I updated to GM N22-2379480. Vehicle said update was successful and in the vehicle it shows it in the previously installed updates.

The app still shows "installing".

Any ideas to get the app to see it was updated? I have driven the car many times since and the mileage and fuel in the app is updating.

MrLeadFoot · May 9, 2023

Don't know what to tell you, as I am being prompted to update to xxxxxxx228.

MrLeadFoot · May 9, 2023

9 hours ago, Rinconmike said:

Saturday I updated to GM N22-2379480. Vehicle said update was successful and in the vehicle it shows it in the previously installed updates.

The app still shows "installing".

Any ideas to get the app to see it was updated? I have driven the car many times since and the mileage and fuel in the app is updating.

Wait, maybe disconnect battery and reconnect?

Rinconmike · May 9, 2023

My truck says this update was successfully installed. I updated it last Saturday. But the app still says updating.

I guess the app is just not refreshing.

Jus Cruisin · May 9, 2023

1 hour ago, Rinconmike said:

My truck says this update was successfully installed. I updated it last Saturday. But the app still says updating.

I guess the app is just not refreshing.

Pull up the app in your phone settings clear cache and do a force stop and see if that cures it.