2020 AT4 Transmission oil cooler line

[Kyle's AT4]

Line broke while driving from NC to Florida. Luckily it is all covered under warranty however the shop has had it for over a week. I understand with the holidays there are a few days off but how long does it take to swap out a line.

[Kyle's AT4]

Update: dealership just called back. Said it is now not covered under warranty and the bill is $1600. How is a transmission line not part of the power train?

[Silverado4x4]

1 hour ago, Kyle's AT4 said:

Update: dealership just called back. Said it is now not covered under warranty and the bill is $1600. How is a transmission line not part of the power train?

https://www.chevrolet.com/owners/warranty

[Kyle's AT4]

13 minutes ago, Silverado4x4 said:

https://www.chevrolet.com/owners/warranty

Well just goes to my opinion on manufacturer warranties. They are trash, luckily I have mechanical breakdown through GEICO and they are covering it minus the deductible.

[Shall36]

I didn’t read through the online warranty. Did someone find an exclusion that carves out a trans line?  Was this the original power train warranty or an extended warranty?  

[Bikerjon]

13 hours ago, Shall36 said:

I didn’t read through the online warranty. Did someone find an exclusion that carves out a trans line?  Was this the original power train warranty or an extended warranty?  

Transmission cooler lines are not covered on the Powertrain Warranty.

[Shall36]

Are they excluded explicitly or is the powertrain warranty inclusion by named component?  In other words, what’s the rationale for them not being covered?  Typically, warranties either explicitly exclude items or only cover named components.  Or is GM’s rationale here that trans cooler lines are consumed maintenance items like brakes and spark plugs and such?

[Kyle's AT4]

1 hour ago, Shall36 said:

Are they excluded explicitly or is the powertrain warranty inclusion by named component?  In other words, what’s the rationale for them not being covered?  Typically, warranties either explicitly exclude items or only cover named components.  Or is GM’s rationale here that trans cooler lines are consumed maintenance items like brakes and spark plugs and such?

It does say lines and hoses are not included on the warranty. Which is fine however they should not have said it's covered, did the work, then said hey bad news turns out it's not covered and you owe us $1200 Merry Christmas.