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Camera System Glitching?

shudog
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shudog Enthusiast

shudog

Posted
Posted

Randomly starting to get camera error notification when I jump in my truck.  Put it in gear to backup or whatever and the camera gives me a "Triangle" or "X" message with a blank screen.    It comes and goes randomly, never happens back to back....  Anyone else have this happen?  Any idea what the issue is?  Truck is only 6 months old...

shudog Enthusiast

shudog

Posted
  • Author
Posted

I did a quick internet search and similar issues reported on the AT4 forum.  Seems like some sort of software issue where a restart makes the issue go away

wgb64 New Member

wgb64

Posted
Posted

Yes, I’ve had this issue and continue to have it. I’ve taken my truck to the dealership four separate times to rectify the problem. They have even replaced the head unit. It worked for a little while and then the issue returned. It is scheduled to be taken back to the dealership soon.  I also have been having issues with the tailgate mysteriously opening. I believe there was a recall for the 2500 series, but not certain for the 1500 series.  I have only 8000 miles on the truck. Not what I was hoping for in a new vehicle. 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
21 hours ago, wgb64 said:

Yes, I’ve had this issue and continue to have it. I’ve taken my truck to the dealership four separate times to rectify the problem. They have even replaced the head unit. It worked for a little while and then the issue returned. It is scheduled to be taken back to the dealership soon.  I also have been having issues with the tailgate mysteriously opening. I believe there was a recall for the 2500 series, but not certain for the 1500 series.  I have only 8000 miles on the truck. Not what I was hoping for in a new vehicle. 

We regret to hear of these ongoing concerns you are experiencing with your Sierra and would like to take the time to learn more. To do so, please send us an email to [email protected]. Make sure to include your Username and Forum name in the subject line with additional details. We look forward to hearing from you. 

Bikerjon Enthusiast

Bikerjon

Posted
Posted
On 7/29/2024 at 8:08 AM, shudog said:

I did a quick internet search and similar issues reported on the AT4 forum.  Seems like some sort of software issue where a restart makes the issue go away

I was having intermittent problems with the backup camera after about 2000 miles. I did not bother the dealer with an intermittent problem (they will not fix anything if they cannot verify the complaint). After about 3000 miles I started to see condensation inside the camera lens and then the camera failed. The dealership made me leave the truck, then called to tell me the camera failed and they would have to order the camera. I told them that I needed a loaner and got a truck to use while waiting for the part to come in. Used to be they would have found one locally and sent me on my way, not anymore. The supply chain for auto parts is still f*cked up.

shudog Enthusiast

shudog

Posted
  • Author
Posted

well the intermittent issue has gone full time issue.  Camera system doesn't work at all, last 2 days.  Based on what I read on the other forum, I pulled fuse F11.  Turned on the truck.  Let it run.  Shut it off, put fuse back in.  Same result, no camera.

 

Any other suggestions before I waste a few hours of my life at the dealership?

tjonesdfw Enthusiast

tjonesdfw

Posted
Posted

Our '21 Denali has been in the shop at least 5 times for various camera issues, both flashing to black in some views, all off in some views, and the red exclamation triangle you mentioned.  They've replaced multiple cameras, the camera module behind the rear seat multiple times, resealed the rear window because they claim water was leaking and shorting out the camera module another time, and its back in the shop now... going on day three and still waiting to hear what GM will approve to be done for the failing camera function this time.  Disappointed to hear a 2024 also has the same issues, as we're fed up with the time spent at dealer the for this and other electrical gremlins and hoped the newer trucks had resolved the problem.    

  • 3 weeks later...
  • 1 month later...
Bikerjon Enthusiast

Bikerjon

Posted
Posted
21 hours ago, Twins 52 said:

Have blue screen back up camera 2019 silverado just bought has anyone foud out a fix

 

Welcome to the forum. My backup camera had to be replaced at the dealer.

shudog Enthusiast

shudog

Posted
  • Author
Posted

the problem resolved it self.  Dumb theory but it seemed to be an issue on really hot days when the truck was sitting out in the sun.  Not an issue in the mornings or when it was cooler out.  Haven't had an issue with it in weeks now.

  • 2 weeks later...
Fowler Enthusiast

Fowler

Posted
Posted

I have a 2019 sierra at4 with hd surround vision had this blue screen problem from day 1.  Been in 20 times for this issuse still no fix something I have notices when it rains or gets cold out that's when I have the issuse. No issuse all summer in nice weather just in the rain and now truck is off warrenty don't want to spend a bunch finding out the issuse if anyway body has figured it out that would be great 

Fowler Enthusiast

Fowler

Posted
Posted

Just had my front windshield replaced tech called and said I have e over 40 codes for the camera system so he would not be able to collaborate the cameras system. Any idea where to start looking.

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  • 6 months later...
Navyndi2 New Member

Navyndi2

Posted
Posted (edited)

I’ve had the same intermittent camera problem since day 1 of owning 2022 AT4 2500, the dealer has been no help, they say they ordered a part to fix it then when I take the truck in they have lost the part or put it on another customers truck. Reset g to factory didn’t work, calling GM just tells me to take it to the dealer.  The last 2 times I’ve taken it in I either get a new service technician or the mechanic that deals with electrical issues is not there that day so basically pay to go in and be told they don’t know. Reschedule for another week, and oh by the way now it’s out of warranty even though you’ve told us about it since day one we contently taken that out of all our notes so now it’s on your dime. 

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Edited by Navyndi2

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