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Rear Truck Bed Window Fire

benelli
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benelli Enthusiast

benelli

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So i have a 2017 GMC sierra 1500 All Terain. Rear window passenger side exploded one day while in the truck. Noticed burning plastic in the vehicle. Looks like these trucks have an issue with the rear defoger getting to hot and with cold temps window shaters. Anyway take it to GM they said yes we see the burned up plastic sliding window cover. So they approve a window replacement under a recall. Wait 2 weeks finally gets approved. I scedule an apointment with service. drop off the truck stayes there one day and over night. pick up the truck next day had to get to work seems ok. Pick up my grand kids theres no female seatbelt buckle in the seat area. I have a look and it seems they remove the rear seat when installing the window so when they put seat back in the buckle was not fead through the seat and was jammed up behind the seat. so i fish it out let the servicxe guy know they forgot to put it through. Yesterday i go to wash my truck and the slider is pissing water like crazy. on further looking i see rocker sill damaged and dented and top edge of window clear coat scrached away brobly from there cut out tool to remove window. so i take it back to service and they call the window installer. apperantly they dont have an in house window tech they call in a window installer to install there product. Owner come to service and looks at the damage plus window leak. says well its a defective window. OK so replace it . waht about the damages. so he says well look after it . so i call next day service guy says that the installer asked his guys and they said they dont remove the seat on the drivers side on ly the small halh on the passenger. There liing .I said well if only the passenger side was removed then why was the seat belt not tucke through the seat. only way its jammed behind the seat is if the seat was removed. plus you can seethe theads on the seat bolt the paint is missing. so know the service has to check cameras to see if the installers guys took the seat out from the drivers side. which 100% they did. Window guy says your sure it wasnt there. they give you the run around . sure the window instarres guys are going to say they did not remove the seat from drivers side . Why would they only remove the smaller side and not the lager side. total liers.

 

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Edited by benelli
needed pictures
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mikeyk101 Senior Enthusiast

mikeyk101

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Don't give in and keep on them. Hopefully the dealer wises up and stops using this 3rd party installer.

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benelli Enthusiast

benelli

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2 hours ago, mikeyk101 said:

Don't give in and keep on them. Hopefully the dealer wises up and stops using this 3rd party installer.

Ya not going too. When they make money they get back to you right away. But warranty work they take there time guess they don’t make as much. Just sitting in the dealership service department. Man to they rape people on service.

 

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