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mark1968
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mark1968 Enthusiast

mark1968

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Well I am officially joining the club…. Our 2022 Silverado 1500 6.2L with 87k miles just blew her engine..  Similar story to others- driving on highway and everything goes dead and lights flash and you have to scramble to get to side of road…. We were in rural part of WY but luckily had enough cell service to get AAA out to tow us to closest dealer who confirmed blown engine and ordered new one from GM.. They are saying around 3 weeks to get new engine.  

Overall after reading for months about the potential for issues with the 6.2L motors (I did the recall and it passed a couple months ago), Im pretty pragmatic about all this.  However I do have a question and need some feedback from others:  My dealer has no loaners - so for those whose dealers had no loaners, have any of you gone to GM and had them reimburse a rental until the truck is fixed??

Thanks!

mark1968 Enthusiast

mark1968

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Ha!!  So GM Customer service, ive already been talking with someone on your email team and there is nothing they can do. So pretty consistent with everyone else’s experience- you can do NOTHING..  worthless emails.  Sure glad i have 4 GM cars on our family cuz now its clear you dont care.. Sad and pathetic.   

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mark1968 Enthusiast

mark1968

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Update. So the engine went out on July 4th and today I picked the truck up with its “new” remanufactured engine. Giving the dealership some credit for the holiday, it took about 2 weeks to get the truck back- so better than i expected for sure.  Unfortunately the next steps the dealership gave me to register the new engine so its under warranty were not correct and its confusing on exactly what the warranty will be on this engine- the website says 36 months or 100k miles, however Im currently at 88K miles, so does that mean ive only got 12k miles of warranty on this engine? Ive reached out to GM to get clarification. 

taze Enthusiast

taze

Posted
Posted

I can't believe that could possibly be the case. It should be 36mo/100k miles from installation. Then again, it also seems like since a dealership installed it, it'd all be in the system and you wouldn't need to worry about registering, either. Shows you what I know. 😄

Hope this one outlives the warranty!

  • Like 1
newdude Senior Enthusiast

newdude

Posted
Posted
3 hours ago, mark1968 said:

Update. So the engine went out on July 4th and today I picked the truck up with its “new” remanufactured engine. Giving the dealership some credit for the holiday, it took about 2 weeks to get the truck back- so better than i expected for sure.  Unfortunately the next steps the dealership gave me to register the new engine so its under warranty were not correct and its confusing on exactly what the warranty will be on this engine- the website says 36 months or 100k miles, however Im currently at 88K miles, so does that mean ive only got 12k miles of warranty on this engine? Ive reached out to GM to get clarification. 

 

 

The engine was done as part of the 6.2 recall?

 

You'd have to see if your VIN also has the 6.2 engine special coverage on it.  Coverage number is N252494003.  If you have this, your engine is covered under this and NOT the GM replacement part engine warranty which is 3yr/100k from the date of install.  The 3yr/100k mi warranty is in effect for non warranty purchases.  

 

This is not any different if it was replaced under warranty without a recall or special coverage.  So if you had a 5.3 and it popped at 3 years in at 50,000mi during the 5yr/60k powertrain, the replacement engine would not get the 3yr/100k, and instead gets the remainder of the 5yr/60k as coverage.  

 

So N252494003 gives 10 years or 150,000mi of coverage, which ever comes first, starting at the vehicle in service date.  So if your in service date is 01/01/2022, N252494003 gives you special coverage of the engine until 01/01/2032 or 150,000mi, whichever comes first.  So if your start date was 01/01/2022, you'd have left 5 years and 4 months (lets round to august 1st), or 62,000mi left of coverage.

 

So you need to know your in service date to know how much coverage is left.  

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      By newdude · Posted

      The engine was done as part of the 6.2 recall?   You'd have to see if your VIN also has the 6.2 engine special coverage on it.  Coverage number is N252494003.  If you have this, your engine is covered under this and NOT the GM replacement part engine warranty which is 3yr/100k from the date of install.  The 3yr/100k mi warranty is in effect for non warranty purchases.     This is not any different if it was replaced under warranty without a recall or special coverage.  So if you had a 5.3 and it popped at 3 years in at 50,000mi during the 5yr/60k powertrain, the replacement engine would not get the 3yr/100k, and instead gets the remainder of the 5yr/60k as coverage.     So N252494003 gives 10 years or 150,000mi of coverage, which ever comes first, starting at the vehicle in service date.  So if your in service date is 01/01/2022, N252494003 gives you special coverage of the engine until 01/01/2032 or 150,000mi, whichever comes first.  So if your start date was 01/01/2022, you'd have left 5 years and 4 months (lets round to august 1st), or 62,000mi left of coverage.   So you need to know your in service date to know how much coverage is left.  
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