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JC Whitney and new nerf bars

RyanbabZ71

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RyanbabZ71 Senior Enthusiast

RyanbabZ71

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Well I took my old ones off yesterday and go to install the new ones today. HMMM the brackets dont line up at all. I check the mounting bracket box #. Its 22-1065. Go in check the website and guess what thats for. 01-04 2500HD reg/ext cab. I am SOL now cant put the new bars in because they sent me the wrong kit. Oh yea I ordered back in March. Hopefully this isnt a problem I havent had time and also I wanted to keep the originals on longer.

 

:):flag::thumbs::thumbs::) I had all the mount bolts removed too. I am filthy and their customer service isnt open today.

RyanbabZ71 Senior Enthusiast

RyanbabZ71

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Update: I decided to email them along with calling. Well I got a reply. ALl I have to do is send in the wrong kit. Hopefully the right one comes soon

JimG Enthusiast

JimG

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Don't shoot me for this:

3 months after I got my truck, I ordered nerf bars from JCW. Found out that the one of the brackets was wrong and that several bolts were missing. Called them, they said no problem, we'll send it. Well, got tired of waiting for it - managed to use the wrong bracket such that it does work (safely too) and went to the parts store for new bolts. About 6 weeks later I got a box with all the new parts. So I definitely hope your's comes faster than mine did. I just couldn't stand having these nice new bars and not using them (plus it would have been months before I had the time to install them again).

RyanbabZ71 Senior Enthusiast

RyanbabZ71

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They wont ship the new brackets until they receive the old ones (unless I pay $129 plus shipping and then they will refund when mine arrive).

 

I had to pay $9 in shipping to send em back today. Hopefully I am reimburst.

JimG Enthusiast

JimG

Posted
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Geez - that's annoying. They didn't even want the parts back (of course, when they're already halfway installed on the truck ... it's a pain to rip it all apart). I hope you're reimbursed too. No reason you should have to pay shipping to fix their mistake.

Don't they ship their stuff with a pre-paid RMA shipping sticker? Or is that some other company I'm thinking of?

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