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Gmt900 Fualty Parts Rant

Matt_

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Matt_ Senior Enthusiast

Matt_

Posted
Posted

So this weekend had been a bad weekend for my truck.

 

First, on Friday while installing my bike rack i noticed that my 3rd brake light was cracked around the screw holes... Ok musta been a bad mold or it was torqued too much from the factory. I call up the dealership and they say to bring it right in. Then they proceed to tell me its not covered under warranty :D . The truck was purchased 6 months ago and has less than 7,000 miles on it.... They said that 'damage' is not covered. I proceeded to tell them its not "damage", its "defective". Long story short, after a little back and forth they decided to replace it under warranty and luckily i was able to keep my cool for the most part, but im sure they could tell i was agitated.

 

So the parts not in stock, they're going to call me when it comes in stock so i can bring the truck back in.

 

NOW today, im doing some yard work (pulling another stump) and when i go to get out of my truck i was locked in. All of the doors unlocked except for my drivers door. I hit unlock and noticed that it 'tried' to unlock but the actuator just couldn't get it to unlock. :P

 

The dealerships closed today but i called them up and left them a detailed message on whats happening. Basically said to make sure they have a lock actuator in stock for my truck so they can fix both at the same time...

 

BUT now im curious how this conversation is going to go.... Hell they were adamant that a "rock" could have cracked my third brake light (seriously). I wonder if this time the argument is going to be about the body lift :P Don't get me wrong, i know trucks inside and out and my career is basically root cause analysis for Navy aircraft carrier arresting engines... so they WILL replace my actuator since i can prove that my body lift is not the cause of its failure, i just don't like arguing. I'm not an argumentative person and never try to pull a quick one, if i was at fault id replace this stuff myself since its really not that hard. But i bought a $45k truck, i expect this stuff to be fixed.

 

 

OK rant off. Thanks for listening :lol:

 

 

Edit: please disregard the spelling errors (note title)... im beat, long day outside.

Matt_ Senior Enthusiast

Matt_

Posted
  • Author
Posted

Yeah i hope so. I just couldn't believe how much of a hard time they gave me about the stupid brake light on Friday. Now it has me getting pre ramped up for a 'conversation' about the lock actuator

2005LT Enthusiast

2005LT

Posted
Posted

I hear ya Matt. It can be quite frustrating when these little things go wrong and then the dealer starts yanking your chain. I'd be a little frustrated myself.

 

I've had a rattle in my truck since new that's been driving me crazy! I can hear it over the HVAC system and radio whenever I go over the slightest bump. Sounded like it was coming from the passenger side, behind the dash, near the floor. I got under the truck an hour ago with a handful of wrenches and started checking for loose nuts/bolts on that side. Found that the coolant reservoir tank is loose as heck from the factory and was banging against the passenger side engine bay wall. It looks like there's a bracket built into the tank that's supposed to fasten to the wall but its not. Just stuffed some foam between the tank and wall. Little things like that can drive a guy nuts!

 

Hopefully they fix everything up for you. If not, I'd look to another dealer.

RyanbabZ71 Senior Enthusiast

RyanbabZ71

Posted
Posted
my career is basically root cause analysis for Navy aircraft carrier arresting engines

 

I wonder if the FMEA for gm trucks only has operator error as the cause :P

brims Senior Enthusiast

brims

Posted
Posted

They tried to tell you a rock broke the 3rd brake light? Wow, that's pretty good, I guess if you drive the truck in reverse a lot at 85 mph that could happen. I would be pissed too, but that is pretty funny. Wonder how many times they get away with that kind of crap. They must be part time science fiction writers to come up with that.

Matt_ Senior Enthusiast

Matt_

Posted
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:P The best was when the service manager said "well i couldn't tell you if a rock did or didnt break it" and i said " well i can tell you for sure that a rock DIDNT break it" :P

 

... and then they followed with "well we inspect every vehicle 100% before each delivery so it couldnt have been there when we sold it to you", of which i replied "yeah, because its proposterous that there wasn't a small crack there in the beginning that could have been easily overlooked and then propagated over time. A rock hitting it and making cracks centered around one of the mounting screws sounds much more likely"

 

The sad part is, people must fall for this type of crap everyday and pay $150 for a defective brake light..

 

 

 

Ryan, im sure that the FMEA for all of GM issues can be easily linked to their cost reduction efforts :lol:

CJ Hungus Enthusiast

CJ Hungus

Posted
Posted

Yep, I noticed that on my truck the third break light is cracked in three different places. Around both screw hole and one starting in the center. I have started to notice a nice rattle in my headliner that has just started a few weeks ago. Im not going to take it into the stealership tho, cuz i will just get the "well we couldn't reproduce the sound you informed us about" BS. And don't get me started about my AFM vibration. :P

Matt_ Senior Enthusiast

Matt_

Posted
  • Author
Posted

You know that the 3rd brake light is a $70 part right? If it was like $20 i wouldn't bother with the trouble of bringing it there for the warranty... but $70, that's a bit much.. they can take care of that one :P

 

The door im actually inbetween about. Im not sure how much the part is... but i have this thing about people taking apart my truck.. i dont like it! Those actuators aren't really that hard to replace, and i know i wont break any of the plastic clips taking my door apart, can't speak for their mechanics though... my luck my doors going to rattle like crazy after they "fix it".

 

These are the reasons i dont like warranties, it'd be much easier to justify doing this stuff myself if it wasn't covered

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