Warranty Work Question

[daylower]

So I know that warranty work is supposed to be at the dealer where you bought you vehicle, however my dealer is 1500 miles away. So anyway, I have a Chevy dealer within 5 miles from my home, the closest GMC dealer is about 20 miles away. SO I call up the Chevy dealer to see if I can have warranty work done on my taillights since they build up condensation on the inside when it rains or when I was it. The service guy tells me they cant do any work on a GMC though. Is that true or did I just get bamboozled? I always thought that if it was a GM dealer they can do GM work?

[hockeypro1411]

Some will, some won't. The GMC dealership should definitely do the work though. There's some technical thing that says you have to be a certain distance from the purchasing dealer before you can go to another one, but I'm not sure how closely that's followed. Plus, I'm pretty sure 1500 miles is over the limit. Lol

[ajcain79]

I refuse to go to my purchasing GMC dealer (cause they suck). I do have a Chevy dealership close by, but they said they can't do the work because there is another GMC dealership about two miles away. He said if there was no GMC dealership for a certain distance, then he could do the work. So, I go to the other GMC dealership and all is well.

[cerbomark]

never heard of any of this. Call the 1800# in the first post (pinned) on this page and tell them what you want to do. They ll call the dealer if they have to. I ve gone to different local dealers with the same vehicle and never have been turned away.

[RyanbabZ71]

My dad bought an 09 GMC in Illinois, there was some minor recall and he took it to a chevy dealer to have fixed.

 

Wonder if Recall vs warranty work is different

[daylower]

Yeha I thought as long as I took it to a GM dealer I was good. When my wife had a Pontiac, I took her car in to the Chevy dealer for service and all and they never told me anything. Might give that 1800 number a call after Thursday since I've already cleared my schedule and all to make the drive out to New Orleans.

[desrtrat]

have had warranty work on my 03 SS here in CA. bought it in NY no issues.. Chevy needs to go to Chevy, and GMC to GMC unless the dealer sells both..

 

good luck

[Nick The Great]

My Chevy was bought at a Chevy dealer 100+ miles away. I have had MANY things done under warranty at my local Chevy dealer.

[Thurman]

We have a locally both GMC and Chevy dealerships. The GMC dealership is a front for them to sell/service trucks over 1 ton. They do a huge amount of fleet sales. The owner of the dealership has stated this many times: The "little" trucks (1500 up to 1 ton) are not money makers, and I wish I did not have to carry them. But then--he never has over five (5) on the lot, almost all white. Soo-I have been to dealers 85--110 miles away to buy trucks. The local GMC dealer will not do warranty work on vehicles they do not sell. The local Chevy dealer will not do warranty work on GMC's, reason being is that they are only 1/4 mile apart. I have made calls to the 1-800-GM-give-a-darn number only to be told that the GMC dealer is an independent dealer (?) and does not have to warranty work on vehicles they did not sell. The Chevy dealer is allowed to do GMC warranty only if they want to. BUT--IF the Chevy dealer does warranty work on a GMC, the GMC dealer can file a complaint with GM about this. There is another, small, GMC dealer 40 miles away who welcomes me IF I need warranty work, and they do good work. It appears that some dealers are "independent" and some are "franchised", with different rules for each. David

[shocktrp]

They are supposed to do the warranty work.

 

However, certain dealers (who refuse to discount their vehicles) refuse to do any work on a vehicle after they lost a sale to a cheaper dealer on the internet.

 

There was actually a dealer here (Ramp Chevy) that routinely refused; & there was another dealer a few miles away (Hustedt Chevy) who ran newspaper ads stating that they would service vehicles purchased from other dealers.

 

(Both Ramp & Hustedt are now out of business.)

[desrtrat]

(Both Ramp & Hustedt are now out of business.)

you say Ramp is out of business. when did this happen. before moving back to CA. i bought 3 new vehicles from then over 7 years, and never had a bit of trouble with them. even took in vehicles that were not sold there for service/warranty work. now Hustedt, i can see.

 

[Z'06]

Surprising any dealer would turn down service work if they had the option to do the work, especially over something as dumb as losing a low-margin new vehicle sale.

 

Ever seen a dealership's P&L? New vehicle margins are negligible, with used car margins a bit higher, but the real profits are made in service and parts!

 

I've seen a Chevy dealer here in town with a sign out front welcoming owners of Buicks, GMCs, etc., for service.

[shocktrp]

(Both Ramp & Hustedt are now out of business.)

you say Ramp is out of business. when did this happen. before moving back to CA. i bought 3 new vehicles from then over 7 years, and never had a bit of trouble with them. even took in vehicles that were not sold there for service/warranty work. now Hustedt, i can see.

 

 

 

Apparently Ramp was in the process of selling to a new owner when the GM bankruptcy hit - the buyer backed out & they closed down shop shortly afterward.

 

Hustedt went out a while ago (both locations); so did Smithtown Chevy.

 

The only place left close by is King O'Rourke GMC - they're trying to get a Chevy license to replace Pontiac.