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Brought truck in for surging

urbancowboy

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urbancowboy Enthusiast

urbancowboy

Posted
Posted

Well I finally brought my truck in for the truck surging ahead at different times when coming to a stop, and they told me this is normal and its the computer not reacting fast enough to stop before surging ahead for a brief moments. I told them this not normal and very dangerous, especially now that winter is coming and was told they all do this, its normal. How long can you argue with someone!

Going down a rough road the truck creeks like crazy, TSB out on this, well just got it rustchecked undercoated before it was brought in ( factory undercoating came off surface rust on all parts that was off, they said oh sorry we can't do anything for that) and then they said can't doing anything with it because of this. What a crock, this is snowbelt country with salt, on the roads. I just got so frustrated, I will fix the problem myself. You spend big dollars and this is what you get in return, I'm pretty ticked right now o say the least.

pm26 Senior Enthusiast

pm26

Posted
Posted

This is one reason I prefer manual transmissions. With a manual transmission, I am in control of the vehicle at all times, and no stupid computer will decide for me when and how to shift. A problematic auto transmission can be a lot more frustrating than a well functioning manual one.

 

As for lousy warranty service you are getting, I would try another dealer. I agree with you that GM truck chassis protection is inadequate. If I compare my truck to my 1985 Mercedes 300D, I must laugh. The entire chassis of the Mercedes, including brake lines have been encapsulated at the factory with some kind of sealant, several milimeters thick, similar to spray in bedliner. I do not expect GM to do something like this, but come on, leaving the rear wheel wells bare without a standard liner?

SeattlePirate Enthusiast

SeattlePirate

Posted
Posted

Well I finally brought my truck in for the truck surging ahead at different times when coming to a stop, and they told me this is normal and its the computer not reacting fast enough to stop before surging ahead for a brief moments. I told them this not normal and very dangerous, especially now that winter is coming and was told they all do this, its normal. How long can you argue with someone!

.

 

 

Ok if you want an answer, as long as it takes. Take it to another dealer. Call the next level of support from GM. Start sending letters, make a case for the lemon law, they cannot ignor that. If they ignor it, they will get the truck back.

 

God I hate customer no service.

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