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Radio does not turn off

Binny

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Binny Enthusiast

Binny

Posted
Posted

I got to the gym this morning and when I opened the door to get out of my truck, the radio stayed on. I tried turning the truck on and off, and opening and closing the doors, but the radio stayed on. I decided to lock the truck and hope that it would turn off eventually. When I came back out 1.5 hours later, the radio was off, but the entire MyLink touchscreen was off and unresponsive. Now, none of the MyLink buttons work and the screen won't turn on, and the radio audio is stuck on again. The radio controls on the rear of the steering wheel don't work either, and when I try to control the radio/bluetooth/navigation through the in-dash control center, it says radio off or bluetooth not connected.

 

I found a different Chevy forum saying that on other MyLink equipped models, people had similar problems and were able to "soft-boot" the system by turning off the vehicle, leaving their door open for 10 minutes and then restarting the vehicle. I tried that--it didn't work. And the radio (audio only) stayed on the entire time.

 

When I got to work this morning, the radio stayed on again. I'm hoping I won't have a dead battery when I leave here tonight.

 

I've got an appointment at the dealer tomorrow morning, so I'll keep you guys updated. If anyone knows a solution or has had a similar problem, I'd like to hear about it. I have less than 3000 miles on the truck. Thanks.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Didn't have it this bad, but one day I started the truck and was driving ariund when the radio just started playing on its own. It still had the "clock screen" that you see when it is "off" but the radio was on. None of the buttons on the radio or steering wheel worked until I pressed the "power on" button, but my bluetooth phone still was connected. Just happened once.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

The other day my HVAC part was stuck on the screen at 61° but yet the dials were at 70°, wasn't showing the fan speed either even though the fan was turned up and on.

Binny Enthusiast

Binny

Posted
  • Author
Posted

UPDATE: Six hours later, the radio is still on....

 

Spoke with a representative from the MyLink Customer Support Center (855-478-7767). He was very friendly and is contacting the local dealer about finding a solution to the problem. Hopefully, they can figure it out before the battery is drained.

anthony2558 Enthusiast

anthony2558

Posted
Posted

U can always try to disconnect the battery cable and let it sit for about 20mins. Maybe that will reset the system if it looses memory.

 

Sent from my XT1053 using Tapatalk

 

 

Binny Enthusiast

Binny

Posted
  • Author
Posted

Problem Solved. Took it to the dealer this afternoon, they reset the system, and everything is working normal now. The technician said it shouldn't happen again, but if it does, they'll reprogram it, which takes about 2 hours.

  • 1 year later...
Sierra Jon Enthusiast

Sierra Jon

Posted
Posted

This just happened to me tonight and I'm out of warranty... Looks like I'm pulling the battery.

 

Sent from my Nexus 6 using Tapatalk

Eddie 70 Senior Enthusiast

Eddie 70

Posted
Posted

First thing I would try would be to lift one of the battery terminals for a while and see what happens after that.

Sierra Jon Enthusiast

Sierra Jon

Posted
Posted

Yea that "fixed" it. Hopefully that doesn't happen again...

 

Sent from my Nexus 6 using Tapatalk

  • 4 years later...

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