Warning About Go Rhino Dominator Bars

[GorRhinoSucks]

I want to post my experience of purchasing a set of Go Rhino Step bars in the hopes it will help others not make the same mistake I made.

I purchased a set of Go Rhino step bars for my 2012 pickup from Amazon on Aug 29, 2013 for just over $290 + tax.

 

The install was easy and I was able to remove the factory bars and install the Go Rhinos in about an hour.

 

5 months later January rolls around and the bars are getting pretty rusty. No big deal, the main reason I went with the Go Rhino bars is the 5 year warranty. I email the pictures of the rust off and proof of purchase.

 

My warranty claim gets approved but according to their “Company Policy” they do not cover Shipping.

 

They want $209 for shipping to replace the bars I purchased 5 months ago for $290.

 

Clearly I received a defective product and I completely understand it happens. Production issues are part of life but it’s how a company deals with defects that defines whether they are a good company or a terrible one.

 

So please warn everyone you know about what they can expect from Go Rhino and their terrible customer service and terrible Company policy.

 

 

 

 

MORE PICTURES HERE

[supersierra14]

Wow!

[GorRhinoSucks]

Yeah I wasn't to impressed either. When I questioned the Go Rhino customer service rep on whether he thought that this was reasonable he emailed me back with this.

 

"Unfortunately that is our company policy and I am following our procedures. I have attached our Warranty card for review.

Best regards,"

[doverarjim]

You don't say where you are located but you could always check the shipping to Brea, CA or find someone there to take them in for you. A lot of time some one coming in off the street with some problem will get taken care of different than someone on the internet that they can't see or deal with one on one. Just my $0.02

[Btuggle88]

Where are you from, north, south, snow and salt or dry weather?

[hodges25]

I had the same issue with the bars on my 2010, same places too. Bought from autoanything and they sent me a new set of bars. They never asked for the old ones back so I touched them up and sold them to a buddy for 100 bucks.

[Btuggle88]

I had the same issue with the bars on my 2010, same places too. Bought from autoanything and they sent me a new set of bars. They never asked for the old ones back so I touched them up and sold them to a buddy for 100 bucks.

How about the new set did they rust too or was it just a one time experience because I was looking at the go rhino wheel to wheel 3 step but don't want to buy if they are junk.

[hodges25]

The new set was a lot better but I waxed the crap out of them. I had them on for a year after that and they were fine when I traded the truck in. Just look over them really well if you get new ones.

[Btuggle88]

The new set was a lot better but I waxed the crap out of them. I had them on for a year after that and they were fine when I traded the truck in. Just look over them really well if you get new ones.

Thanks for the info I still might try them not sure though.