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Am i wrong? Dealer issues

pfmg

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pfmg Enthusiast

pfmg

Posted
Posted

Maybe i'm being a PITA, who knows. But all I know is the dealer ruined the whole "new car experience" The brief story is that once the dealer got my deposit, there communication went down hill. Gave them a $1000 deposit on a Wed, they were to call when truck is ready. Friday at 4pm, after no one calling me back to tell me when the truck might be ready, I call the Manager, and then the sales guy calls and said it won't be ready until the following Wed, because Monday is a holiday, and I wanted the bed liner sprayed in. He did not know why it was not sprayed in on Wed, thurs or Friday.

 

Whatever. I end up picking it up on the Sat, with the plan to bring it back on Wed, it has an 8AM appt with spray in liner guy. (at this point i notice it has a drop in bed liner) I drop it off on Wed, with a little list of issues, driver seat moving, and frame rust. I also gave him the service bulletins for each of those problems.

 

No one calls me on wed to update me. Late Thursday, after i call, they call and say it won't be ready until Monday. It just got out of the liner place because it did not get there early enough, and they have to check out the issues.

 

Friday morning they call and say its all done, they tightened the seat and sprayed the frame. I take it home and notice the seat still moves, and there is black overspray on the rear shocks from the frame paint, and they never painted the axle like is listed in the service bulletin, i doubt they even removed the surface rust.

 

The drop in bed liner issue-- Apparently the truck came with one, they put them in all trucks. I did not notice the vehicle came with one when i drove it. But the salesman tired to get me to use my $400 business choice credit for the drop in bed liner, after he told me i could not use it for a spray in bed liner. I actually picked the drop in liner, until i went home and called back to say no, i really wanted the spray in liner and would pay for it.

 

I should have noticed the drop in and would have had it taken out the price as i knew i wanted a spray in liner from start. Just seems shady the sales guy is trying to sell me drop in liner when they have them in all there trucks They ened up giving me a $150 credit for the drop in liner only after my insistence. Should have been $300 credit

 

So, i still need the seat addressed, and the frame appearance. Now sales manager won't return calls or emails.

 

sorry for venting

 

BIGDOGx Senior Enthusiast

BIGDOGx

Posted
Posted

The non sugar coated story is many GM dealers plain stink and is one of their largest issues at this time imo. For every good honest GM dealer I would guess you have a good 5 that look to scam the customer of every last cent they have!

meanjoe Enthusiast

meanjoe

Posted
Posted

I would be raising Holy Hell with that dealership. You spent 40-45K on a pickup truck, you should get what you pay for. Don't take no for an answer. Go back to the dealership and raise some hell.....yell if you must, but make them take care of the truck.

 

I must have had the worlds best dealership. My salesman was awesome. He answered all my questions, showed me what I was looking for, and not what I was NOT interested in.....

 

desert Enthusiast

desert

Posted
Posted

I wonder how the army of people that it took to bring these fantastic trucks to market would feel about

this type of representation ?

galliher_nc Senior Enthusiast

galliher_nc

Posted
Posted

I wonder how the army of people that it took to bring these fantastic trucks to market would feel about

this type of representation ?

X2

 

Call GM corporate and tell them about your experience.

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