2014 Chevy Silverado issues, anyone having these?

[sirbOOm]

The whole "must replicate it" thing has to stop. I have gone to dealerships with VIDEO clearly demonstrating an issue. Most of the time they just refuse to look at it stating they have to replicate it themselves. A video should be at least enough for them to do some diagnostic work, not just send me home. I dumped a beautiful Mercedes CLA 250 that I got with all the options I wanted because, before 5,000 miles, I went to a dealer 7 times for built quality, stereo, and engine/turbo issues. It put me on the side of the road at 991 miles with engine power/turbo failure like it was in limp mode!!!!!!! Not even 1K!!!! I had video of the occurrence. They couldn't replicate it so they did nothing. Um, I was almost crunched by two semi trucks during this incident and they sent me home... wow. Luckily never happened again but I don't have the car anymore and so its not my problem anymore and MB will never see me again, even if I'm rich. One dealer's service manager was so rude to me I spent the time to retain a rude VM of his and contact Mercedes about it... naturally they won a customer service award a few weeks later so obviously my complaint had no effect. Figures...

 

Moving on, I can understand that the dealer needs to replicate things in order to understand why the issue is happening. I get that because otherwise they're chasing ghosts most of the time. Nevertheless, if I can prove that it happens with a video or photo and can describe the context to the mechanic in a way that he/she understands, why is there such a go away mentality even then? It seems as if dealerships only fix what they know how to fix... if they don't know how, they just send you home. No money to be made diagnosing??? Well there's the issue. Compensate dealers WELL when they figure out a resolution to a problem not otherwise TSB'd or recalled with resolution. Give them recognition, a chunk of money even, and always reward the individual employee publicly and generously, too. It's no better in the luxury market (at least Mercedes) for getting things diagnosed... just plug in a computer and depend on that... common! Maybe GM can step above that and start offering true diagnostic service (i.e., more diagnostic techs on site that have the time to fiddle and play until they figure out an issue and an innovative protocol for involving corporate engineers with customers).

 

I'm sorry you are having these issues. To relate, I'm having some occasional (and yes, embarrassing and ridiculous but nonetheless expected) clunking in the drive line but I experienced this with my 2011 that had the same transmission as well and it just seemed then and now to be the norm. There seems to be slack in the driveline on 4WD models especially. Something I would have expected GM to refine out as no Ford, Toyota, or even Nissan I've been in has ever clunked in-between 1-2 and 2-3 gears (especially 2-3 when accelerating after a 90* turn). As cars get more expensive, I'm going to expect increased quality and reliability. I think that is fair, fair, fair.