Random grinding sound from trans/transfer case

Charlieo132 · April 22, 2015

Has anyone had an issue with a random grinding sound coming from the transmission/transfer case area?

Truck is at the shop and was able to replicate the issue with them in the truck on Sat and then got a call today that they was unable to replicate the issue today and still looking into the issue. Would like to help point them in the right direction as I've been having this issue since Jan and want to get this issue resolved finally.

2014 GMC z71 double cab 19k miles

gmtech4 · April 22, 2015

Never a good idea to tell a tech or a garage anything you "think it is "

They don't need your help

GMCustomerService · April 23, 2015

Hey Charlie,

We're see you're experiencing a grinding noise in the transmission of your z71 and understand it's currently at the shop. For further clarification, by shop do you mean the dealer or an independent facility? If it's at the dealer, we'd be happy to follow up with them on your behalf and look into this for you. Feel free to send a PM if you'd like to discus things further. Looking forward to hearing from you.

Sincerely,

Eddie A.

GM Customer Care

Charlieo132 · April 23, 2015

The dealership has figured out what is causing the problem and ordered the parts

Silverado-Hareek · April 24, 2015

Never a good idea to tell a tech or a garage anything you "think it is "

They don't need your help

Yes they do.

newdude · April 24, 2015

The dealership has figured out what is causing the problem and ordered the parts

And the cause is?

Charlieo132 · April 24, 2015

Made a mistake it was the driveshaft actuator that needed to be replaced.

gmtech4 · April 25, 2015

Yes they do.

No they don't . They have more resources than YOU !!!

Arrogant ass

Spurshot · April 29, 2015

No they don't . They have more resources than YOU !!!

Arrogant ass

Easy up, guys. This is just a friendly little forum discussion.

I've had it go both ways. Obviously, they need you to describe a problem....but I helped "too much" on my 98 truck and ended up setting them off in the wrong direction.

Silverado-Hareek · April 29, 2015

Haha I just saw this. My post was a joke with regards to the dealer service advisors and I stand behind my comment in that regard. With regards to mechanics in general, there's nothing wrong with explaining all of your vehicle symptoms and what you think might be wrong. There's a right way to do that without telling them how to do their job. I'd expect nothing less from a responsible vehicle owner who wants to be in the loop on what work is being done to the vehicle. Blindly trusting mechanics at all times is not responsible in my opinion. And a mechanic that doesn't want to hear me out or talk to me about my vehicle is not a mechanic I want to give my money to.

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gmtech4 · April 30, 2015

Haha I just saw this. My post was a joke with regards to the dealer service advisors and I stand behind my comment in that regard. With regards to mechanics in general, there's nothing wrong with explaining all of your vehicle symptoms and what you think might be wrong. There's a right way to do that without telling them how to do their job. I'd expect nothing less from a responsible vehicle owner who wants to be in the loop on what work is being done to the vehicle. Blindly trusting mechanics at all times is not responsible in my opinion. And a mechanic that doesn't want to hear me out or talk to me about my vehicle is not a mechanic I want to give my money to.

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I hear you but in a dealership environment the above does not happen , especially in a big store ,

Who knows in a corner garage

Silverado-Hareek · April 30, 2015

I hear you but in a dealership environment the above does not happen , especially in a big store ,

Who knows in a corner garage

The problem with the dealer is you're talking to a rep who doesn't know jack about vehicles and is just there to deal with the customer so the actual guys doing the work don't have to. In that regard, you basically do have to tell them what's wrong with the vehicle if you know to ensure they relay the information to the guys in the back.

Take the seat movement issue for example. We already know it's common on all of these trucks and there's a TSB out for it....why waste time saying your seat moves and simply ask if they can look at it? Tell the dude "look my seat is moving, it's the clips, and there's a TSB out that fixes this and here's the TSB number I found. I'm not 100% sure this is the fix but I just want to give you all of the information I have to save both of us time if it helps." Then walk away and let them do their job from there. That's all I'm saying.

gmtech4 · May 1, 2015

The problem with the dealer is you're talking to a rep who doesn't know jack about vehicles and is just there to deal with the customer so the actual guys doing the work don't have to. In that regard, you basically do have to tell them what's wrong with the vehicle if you know to ensure they relay the information to the guys in the back.

Take the seat movement issue for example. We already know it's common on all of these trucks and there's a TSB out for it....why waste time saying your seat moves and simply ask if they can look at it? Tell the dude "look my seat is moving, it's the clips, and there's a TSB out that fixes this and here's the TSB number I found. I'm not 100% sure this is the fix but I just want to give you all of the information I have to save both of us time if it helps." Then walk away and let them do their job from there. That's all I'm saying.

I agree but the by the time you show up with your concern , I've done 50 already !!! Advisor knows this