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My Link Text Issues

WildWilt15
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WildWilt15 Enthusiast

WildWilt15

Posted
Posted

Yesterday I was driving my truck down the road and I had received a text so as always I hit listen. Well it turned out to be a picture message and it played the entire encoded text in the body of the image (a series of random numbers and letters) it took about 14 minutes to finish.

 

Well now When I read a text through my link it doesn't read the text content but rather the encoding in the actual transfer of the text (Location body destination) which happens to also be a series of numbers and letters.

 

Is there a way to reset this? this baffles me.

cdh027 Enthusiast

cdh027

Posted
Posted (edited)

Yesterday I was driving my truck down the road and I had received a text so as always I hit listen. Well it turned out to be a picture message and it played the entire encoded text in the body of the image (a series of random numbers and letters) it took about 14 minutes to finish.

 

Well now When I read a text through my link it doesn't read the text content but rather the encoding in the actual transfer of the text (Location body destination) which happens to also be a series of numbers and letters.

 

Is there a way to reset this? this baffles me.

 

 

 

 

 

This just started happening to me as well. I just got a samsung s6 and it started immediately after that. It read the texts fine with my moto razr hd. We need some help on this one.

Edited by cdh027
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Robert.jean1 Enthusiast

Robert.jean1

Posted
Posted

You may need the same update I'm at the dealership getting right now. I have a '15 SLT and started having issues with my infotainment system a few weeks ago. The dealer said there was a update specifically for the Truck/phone interaction process. I would see your dealer to see if this will help your problem.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hello WildWilt15 and cdh027,

 

I’m sorry to see that you guys are experiencing texting issues with your MyLink Infotainment systems. I would like to direct you guys to our Infotainment Customer Support Group to further assist you. Their hours of operation are 8:00am to 10:00pm EST Monday through Saturday and the phone number is (855) 478-7767. Feel free to keep us updated and send us a private message if we can be of more assistance!

 

Kindest Regards,

 

Blair E.

GM Customer Care

  • 2 months later...
WildWilt15 Enthusiast

WildWilt15

Posted
  • Author
Posted

Made an appointment for this Saturday to have this issue addressed along with an issue with Pandora where it doesn't load my stations it just says QUICKMIX as the titale of the last station I listened to and says no content available when I try and "Browse" my stations.

 

Also Getting an Oil change, Tire rotation, one of my goodyear wrangler SRA's patched "Again" for the third time, and hopefully the transfer case recall.

Potts Enthusiast

Potts

Posted
Posted

What kind of phone do you have Wildwilt? My text interaction has been working perfectly, even the Siri eyes free function where I can dictate whatever I want to say in a message. I don't think I've received a text message with a picture while in my truck but nervous now, that if I get one it will screw it up.

 

Question - has the issue only been with text messages from the same person? You might want to try deleting that whole message conversation from your phone and see if that helps. Maybe the way that text came through is now making the truck see it oddly. I would delete that string of messages and the. Have that person, or your wife or something, send you a new one so you can test it.

 

 

Sent from my iPhone using Tapatalk

WildWilt15 Enthusiast

WildWilt15

Posted
  • Author
Posted

What kind of phone do you have Wildwilt? My text interaction has been working perfectly, even the Siri eyes free function where I can dictate whatever I want to say in a message. I don't think I've received a text message with a picture while in my truck but nervous now, that if I get one it will screw it up.

 

Question - has the issue only been with text messages from the same person? You might want to try deleting that whole message conversation from your phone and see if that helps. Maybe the way that text came through is now making the truck see it oddly. I would delete that string of messages and the. Have that person, or your wife or something, send you a new one so you can test it.

 

 

Sent from my iPhone using Tapatalk

I have a Motorola Droid Turbo, Relatively new phone I believe they were released a little over a year ago. The issue has been with multiple people, And actually when it first started happening after I hit "Listen" on the picture message it happened all the time then it stopped for a month or so, and just started happening again as of late. It has been a random problem with no rhyme or reason that I can see, But also I noticed it does not load my text messages on the display of my mylink it says "no content available" and will just keep buffering.

Potts Enthusiast

Potts

Posted
Posted

Okay, just trying to help.

 

Mine has never loaded my text messages and I don't believe it is supposed to. It will only show a new message you received from when you started the truck. That's for safety. They don't want you looking at your old messages. Good luck with getting that figured out.

 

 

Sent from my iPhone using Tapatalk

WildWilt15 Enthusiast

WildWilt15

Posted
  • Author
Posted

Okay, just trying to help.

 

Mine has never loaded my text messages and I don't believe it is supposed to. It will only show a new message you received from when you started the truck. That's for safety. They don't want you looking at your old messages. Good luck with getting that figured out.

 

 

Sent from my iPhone using Tapatalk

No I appreciate any and all Input. It seems silly that it wouldn't Load your text messages.. but maybe that is how its suppose to be...

WildWilt15 Enthusiast

WildWilt15

Posted
  • Author
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Well I had the recall (15034) Performed and oil changed/tires rotated, But basically my dealer told me they didn't have a fix for my text issues, my truck no longer displays the texts being read aloud either I might just have to call GM infotainment support, other than that I really don't know what to do my dealer sucks the sale was great but the service center is garbage I might try a different dealer.

Potts Enthusiast

Potts

Posted
Posted

Did you check to see if the Bluetooth setting in your phone have changed? Check that settings for that Bluetooth device and make sure notifications or any other settings might be configured properly.

 

 

Sent from my iPhone using Tapatalk

WildWilt15 Enthusiast

WildWilt15

Posted
  • Author
Posted

Did you check to see if the Bluetooth setting in your phone have changed? Check that settings for that Bluetooth device and make sure notifications or any other settings might be configured properly.

 

 

Sent from my iPhone using Tapatalk

 

interesting. Ill have to check I never thought of that.

mkenum79 Enthusiast

mkenum79

Posted
Posted

Mine has read the code to me before too. Took like 15 minutes to read a multimedia text (2 recipients) that only said "Okay".

WildWilt15 Enthusiast

WildWilt15

Posted
  • Author
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Mine has read the code to me before too. Took like 15 minutes to read a multimedia text (2 recipients) that only said "Okay".

Yea that sounds about right. My dealer basically told me to wait and see if something comes out... That is just not good enough for me though.

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