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theduke

Ordering from Realtrucks.com

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Placed an order for two rear fox and two front coilovers with RealTrucks.com on 04/06. I get one front shock left at front door. One end of the box is opened. When I check the tracking it says the other shock must have fallen out of the box because the UPS facility received an empty box. I got the replacement on 4/12. Today I get the front coilovers. Both boxes are leaning up against the garage door trim, both are ripped open in the middle, and one shock is hanging out. They were boxed in ULINE boxes which means they were boxed by someone for shipping versus straight from the manufacturer. No attempt was made by UPS to seal the ripped portion. Not only that, I was home when they were delivered so the UPS driver made no attempt to knock on a door or ring a doorbell to let me know. Probably because he knew seeing the damaged/ripped opened boxes would have resulted in a scene. I guess the economy is back folks. Nobody gives a shit about the quality of their work nor attention to detail. post-38145-0-65739400-1460592252_thumb.pngpost-38145-0-81049100-1460592268_thumb.png

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incorrect section, moved

 

 

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Ok. So don't order from that company because they ship UPS and UPS did not do their jobs correctly and did not knock. Got it!

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Seems like a UPS issue, not realtrucks.com. Personally I haven't had an issue with UPS or FedEx, but that's in my area.. I wouldn't trust the Post Office with big and/or heavy boxes though.

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Ok. So don't order from that company because they ship UPS and UPS did not do their jobs correctly and did not knock. Got it!

No actually don't order from RealTrucks because they don't know how to package products. The rear shocks sent in the Fox supplied labeled boxes weren't sealed. One box that made it to my house was opened on one end allowing the shock to fall out. One shock never made it to my house because according to UPS tracking, they received an empty box. Secondly, the front coil overs were (re)packaged by RealTrucks, and not appropriately packaged as to prevent the end of the shock to pierce the box hanging half way out exposing bolts and washers. The comment about UPS not knocking was secondarily and a reflection of their unprofessional-ism. I don't know your story but my work ethic and the way I was reared taught me that if I was handling packages with threaded parts with fasteners hanging out through a cut in a box that I would make some sort of attempt to seal the box and communicate to the recipient to check the contents before I left the scene. But hey, you're probably the type to throw a box marked fragile out of the seat of your mail truck at the stop because your Union says you're not required to get off your ass more than 10 times a shift.

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A lot of companies will ship bigger items in the items box instead of packaging them in 1 huge box. I'm thinking it's because it's probably cheaper to ship multiple smaller boxes than 1 huge box. It's no way of knowing the condition of the boxes when they first shipping, but I think the big part of the blame should go to UPS.

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Realtruck.com ships nothing. They're just a middleman, you place your order through them and they forward the order on to the supplier.

Edited by silveradoz7113

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I have placed many orders from realtruck and never had a problem looks to me you need to contact UPS on the damage. That is not realtrucks fault. UPS would never accept those packages in that condition from the supplier so it happened during shipping through UPS.

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No actually don't order from RealTrucks because they don't know how to package products. The rear shocks sent in the Fox supplied labeled boxes weren't sealed. One box that made it to my house was opened on one end allowing the shock to fall out. One shock never made it to my house because according to UPS tracking, they received an empty box. Secondly, the front coil overs were (re)packaged by RealTrucks, and not appropriately packaged as to prevent the end of the shock to pierce the box hanging half way out exposing bolts and washers. The comment about UPS not knocking was secondarily and a reflection of their unprofessional-ism. I don't know your story but my work ethic and the way I was reared taught me that if I was handling packages with threaded parts with fasteners hanging out through a cut in a box that I would make some sort of attempt to seal the box and communicate to the recipient to check the contents before I left the scene. But hey, you're probably the type to throw a box marked fragile out of the seat of your mail truck at the stop because your Union says you're not required to get off your ass more than 10 times a shift.

I used to work at UPS when I was going to College. I didn't work in delivery but from what I heard the drivers are timed on how long it takes them to deliver each package. They are only given so many seconds to make a delivery so the driver probably figured that taking the time to explain the damage would take too long. On the other hand, when I was in the unload and sort area if we got a package like this we would have set it aside to be re-taped. Now this was back in the late 80's so maybe things have changed.

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All deliveries to my home when I was there were left with no knock or doorbell ringing. Doesn't matter if USPS, UPS or FedEx, but then again I haven't had any damaged packages. Some have shown up a day or two later than when the tracking showed delivery.

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The vast majority of shipment damage is due to the use no packing materials or improper packing materials and improper packing techniques by the shipper. If a round piece of steel is put in a square cardboard box without any additional packing materials, expect the results you see in the pictures.

 

By the way, the carton or box the manufacturer uses to package the product is not considered the proper carton for shipment, although some will work fine, it's best to double box heavy items. From what I can see in the pictures, I wouldn't doubt if the items received where not store returns and resold based on the amount of visible wear to the outside of the manufacturing cartons. Unfortunately, we live in a world of cutting corners, doing more with less, etc. The power of the almighty dollar is at work, it's a "hope for the best" scenario when buying online to save money. That said and keeping things realistic, the realtruck employee is likely pushed to pack and ship quickly to make production, likewise the UPS driver really doesn't have time to hang around chat either, it's a game of company accountability where every second of every day is accounted for, it's not the employee's fault.

 

I've had the UPS driver point out problems more times than not with inconsistencies but not every time, sometimes they just think I'm not home. The UPS driver doesn't have many options when delivering your package, deliver it, mark it refused or indicate a future delivery at a later date. The consignee (you) cannot open the package to check for damage, you'll have to make the decision to accept or refuse based on what you see (obviously if given that opportunity). In this situation, I suspect the UPS driver noticed the shipping carton was in bad shape but realized the product was probably made of steel and therefore probably okay to deliver.

 

If the UPS driver had taken the package back, a UPS clerk would have inspected for damage and rewrapped the package and another delivery attempt would be made the next day. In this situation, one delivery day would have been lost because it appears the items inside the package were actually okay (except for the fallout item) hence the UPS driver actually made the correct decision to deliver the packages. In the situation where a empty box was received with no product inside, that clearly falls on realtruck as does the rest of the problems for shipping a improperly packaged shipment, not UPS.

 

I once ordered a drop hitch from Amazon, I received the shipment, I knew right away the box was way too light to have a chuck of metal inside. I looked at the end of the box, sure enough it had a hole in it, no hitch inside the box and had zero packing materials inside. The chuck of metal slid back and forth during transit and eventually pushed through the cardboard and fell out. I contacted Amazon, as usual they made it right and reshipped my order, the 2nd order came a few days later, guess what, the package was light in weight and had a big hole in the end of the box with no hitch and no packing materials inside. This time I contact Amazon, got a refund and purchased what I needed from Lowes, both Amazon packages were improperly packaged, what a waste of time and product. This thread is a few months old, hopefully all the issues have been resolved by now.

 

Lastly, I'd like to comment on "Free Shipping", I've got a lot of friends who work in the shipping industry with USPS, UPS and FedEx. I don't know a single one of them that works for "free", there is no such thing as free shipping, it's simply figured into the cost of the item and I'd be willing to bet the vast majority of us are paying more than we would otherwise on so called "free shipping" but that now has become our culture.

Edited by haptime

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