Manual Recline Problem

Bbarley · May 31, 2016

Wondering if anyone else has had issues. I have a 2014 Silverado with manual seats. I have had numerous issues with the recline function on the seat. It locks up and I have to bring it into the dealer. Each time they indicate that the "rod assembly" has popped off and they had to put it back into place. For a few months it will work great, then it will start working hard, making a clicking/grinding type sound until it locks up again and its non functional. Has anyone else experienced anything like this? I rarely adjust the recline of the seat, because Im fearful that it will "pop" off again. Just happened to me again, luckily its locked in a position where I can still comfortably drive, until I get to the dealer. Not so fun when its too forward or too back. Thanks for any input.

GMCustomerService · June 1, 2016

Hey Bbarley,

I am sorry to hear you have some concerns with your seats recliner function. I can understand how this would be very inconvenient when the seat was stuck in a uncomfortable position. I see that you are going to take this into the dealership to get it repaired again and I wanted to offer my assistance. If you would like me to reach out to the dealer on your behalf, so they they can schedule an appointment with you, please let me know!

Kindly,

Anthony Z.

GM Customer Care

Bbarley · June 1, 2016

Anthony, thanks. Ill be going in on Saturday for service and Ill see if they can address it then. Ill let you know if I have any issues. All in all the dealership has been great with temporarily fixing the issue, but I'm thinking there must be a bigger underlying problem if it keeps happening.

GMCustomerService · June 2, 2016

Hi Bbarley,

I am glad to hear that your dealership is taking care of you. If you need anything else regarding this or any future concerns, please let me know. Good luck with the repairs and let me know how it goes!

Thank you,

Anthony Z.

GM Customer Care