Need help contacting gm

[Threadkiller]

Hey all. I bought a brand new 2015 silverado 1500 LT in February 2016. Since then I've had a ton of problems with it. I had a water leak issue which turned into mold inside the cabin, twice; once after they "fixed" it. I bought this truck to take long trips with the wife and puppy, now there's mold in the interior and needless to say I don't want my wife and puppy inside a moldy truck even though they cleaned it.  Two foglight bulbs go out, interior rattles, the passenger side front window drips when it's raining. It's just very frustrating when you save up for a couple years and spend $45k on a truck. I almost feel like I got ripped off in a way. I want to express my concerns to gm and need a direct email address if anyone has one? The "contact us" box on their website doesn't give me enough characters to write everything I want to say. Anyone have an email address for them? I'm super bummed about this. Aside from everything that's happened, I've lost a ton of time with having to bring the truck to the dealer. It's about 30 minutes one way and it's a pita to get rides for all the time it's spent there. I think the truck has been in the dealer five or six times for at least a day or two each time, more for the water leak. Now I know I can buy a foglight bulb and change it myself and I could probably hunt down the interior rattles as well but I shouldn't have to when I've spent $45k on a new vehicle. I hope someone can help. Sorry for the long post.

[Yotaman]

This will get ya straight to the CEO but I hope you have better luck than I did, Granted you have real issues I just was pizzed about the seat belt extender fix that basically defaced my truck interior. But they do respond, the first time or two

[email protected]

[Threadkiller]

Wow, thank you very much. I'm not expecting much but we will see what happens.

[Retired Bob]

When you send a letter or email to a company CEO or other executive make certain all spelling is correct and no pissing/moaning in the letter - remember, these people are executives and expect your letter to be to the point, so begin with an opening paragraph ("I am writing because of the many problems I have with my new xxxxxx"), then explain why you are writing, then end with a paragraph that explains what you would like done to fix your issues (be realistic -"I believe these issues are more than anyone would expect from a new vehicle and I would hope we can reach some resolution on  ....").

 

Be sure to give them your VIN number and how to contact you.

 

Read your finished letter over again and fix or change anything necessary.  Make sure to print yourself a couple of copies.

[Threadkiller]

Bob, thank you for the tips. I will keep this in mind while writing.

[Scuba78]

I may have to piggyback off that email. Been fighting for 8 months with my issue only to be told by a Gm engineer that it is Norman design. After 4 months of working with the dealer, verifying and duplicating the issue several times. They agree with me but can’t do anything to fix it because it needs to come thru GM

[Spurshot]

On 10/30/2017 at 9:26 AM, Retired Bob said:

When you send a letter or email to a company CEO or other executive make certain all spelling is correct and no pissing/moaning in the letter - remember, these people are executives and expect your letter to be to the point, so begin with an opening paragraph ("I am writing because of the many problems I have with my new xxxxxx"), then explain why you are writing, then end with a paragraph that explains what you would like done to fix your issues (be realistic -"I believe these issues are more than anyone would expect from a new vehicle and I would hope we can reach some resolution on  ....").

 

Be sure to give them your VIN number and how to contact you.

 

Read your finished letter over again and fix or change anything necessary.  Make sure to print yourself a couple of copies.

RB, thanks for posting this.  I made a career out of writing letters to aviation regulatory agencies and customers.  You are spot on, IMO.  State, generally,  why you are writing and what you expect of them.  In the next paragraph, provide the details in a logical order and concise (short, factual and direct) manner, and in the last paragraph, state again why you are writing and exactly what  you want them to do without being presumptuous, demanding or unreasonable.  3 basic sections of the letter.   Ensure your grammar and punctuation is correct, not to impress them, but rather, not to distract them with poor writing. It’s hard to focus on someone’s issues when you’re distracted by poor writing.  You’re trying to communicate.  Your letter communicates who you are as well as what you want.  Remember, you are ASKING for someone’s help. Don’t disrespect their product, the company they work for, or anyone. Don’t make reading your letter as agonizing as your experiences. Keep it short.  You don’t want them to read, in detail, each of the 8 times you explained your problem to the service manager. But you do want them to know you did take it in 8 times for the problem and the overall results.  Win their support.  Don’t beat it out of them.