Help with nav screen

[rlwallace]

My wife did me a favor today and washed my 2018 Sierra and when she returned the settings on my nav screen are jacked.  Before, i would have four icons on the top of the screen (audio,phone,nav,?) along with the nav screen.  On the bottom of the screen i would have a one line box with the audio information.  Now when the four icons are visible, on the bottom of the screen is a black/gray bar with zoom in, zoom out, reset, destination, and menu.  When the four icons disappear, they are replaced with a small compass and the black/gray bar on the bottom disappears.  I would like to have the four icons without the black/gray bar on the bottom. Any suggestions?

 

Thank you,

 

Randall 

[GMCustomerService]

On 10/20/2018 at 10:10 PM, rlwallace said:

My wife did me a favor today and washed my 2018 Sierra and when she returned the settings on my nav screen are jacked.  Before, i would have four icons on the top of the screen (audio,phone,nav,?) along with the nav screen.  On the bottom of the screen i would have a one line box with the audio information.  Now when the four icons are visible, on the bottom of the screen is a black/gray bar with zoom in, zoom out, reset, destination, and menu.  When the four icons disappear, they are replaced with a small compass and the black/gray bar on the bottom disappears.  I would like to have the four icons without the black/gray bar on the bottom. Any suggestions?

 

Thank you,

 

Randall 

Hi, Randall. I’m sorry to hear about your infotainment screen. I encourage you to reach out to our Infotainment Customer Support Center at (855) 478-7767, as they are in the best position to help with connectivity and troubleshooting.  If you have any other questions or concerns, please do not hesitate to reach out via private message. Thanks!

 

 

Anthony J.

[Loco-diablo]

My wife did me a favor today and washed my 2018 Sierra and when she returned the settings on my nav screen are jacked.  Before, i would have four icons on the top of the screen (audio,phone,nav,?) along with the nav screen.  On the bottom of the screen i would have a one line box with the audio information.  Now when the four icons are visible, on the bottom of the screen is a black/gray bar with zoom in, zoom out, reset, destination, and menu.  When the four icons disappear, they are replaced with a small compass and the black/gray bar on the bottom disappears.  I would like to have the four icons without the black/gray bar on the bottom. Any suggestions?
 
Thank you,
 
Randall 

Did you get this sorted out?


Sent from my iPhone using Tapatalk

[rlwallace]

Not yet.  Called the Infotainment Customer Support Center and all they could tell me was it possibly was due to an update, and i needed to go to dealer.  I am not going to the dealer just for this.

 

Thank you,

 

Randall